Diego Sanchez Email & Phone Number

Costa Rica

• As the country head for sales and account management, did get highly involved in local-regional and global efforts to implementing a wide array of business solutions for an extensive portfolio of global companies, all.
• Did lead and supported the end to end performance of the commercial unit, responsible for achieving new signed sales in the amount of $34M USD a year (combined CR and MX) plus a satisfactory client retention of +98%
• Successfully put together the business strategy currently in place and supported the integration of new team members to leverage the ongoing sales efforts.
• Remarkably surpassed by +100% the assigned sales quota and secured the agreed retention rate for 3 years in a row.
• Did manage local and regional relationships with stakeholders at all levels, including team members in Finance,CX,PMO and Supply Chain, both internally and externally.

• Successfully launched new corporate branding and proposed strategy to move NWQ from a local business model into a regional TMC while leveraging relationship with existing and new business partners.

• Worked closely with regional PMO to delivering travel and technology solutions for clients within the existing portfolio.
• Conducted quarterly and annual business reviews for the assigned portfolio of global clients.
• Did get highly involved in all levels of service concerns and incidents at the point of sale, back office, invoicing, forms of payments, reporting and timely data delivery.
• Identified new areas of improvement in the frontline of service and worked along with Operations and IT to provide a way out to efficiently provide the requirements expected by the customer.
• Utilized business acumen and product expertise to create long term and strategic relationships with direct customers and suppliers.

• Local and regional sales support for a client portfolio of +50 clients in the CAMCAR region.
• Discovering needs and proposing solutions
• Product demonstration and troubleshooting escalation
• Onsite training

Project Management

Marketing And International Business

Public Relations

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