-Analyze customer accounts and develop value maps to identify the customer's decision making, long term goals and opportunities for AWS services. -Develop and deliver mock customer presentations using extensive customer research, presentation skills and AWS guidelines.-Engage with customer prospects for AWS to gather information to be used for marketing activities and targeted sales

I provided insightful advice and friendly, hands-on technical support to Apple customers in need. -Sales on Apple products and services depending on customers or business needs.- Bilingual skills offering translation services, technical support and educational opportunities for the customers that only speak Spanish.

As a Technical Specialist, I help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple.

-Offer exceptional customer service to clients in any environment, ensuring all completion of contracted agreements and serving client needs -Coordinated and monitored event timelines and staffing for the events