Diego Solis Email & Phone Number

Heredia, Costa Rica

Costa Rica

• Execute the end to end processes and tools related to the daily investigation tasks.• Analysis and investigation of vendor chargeback disputes.• Ensure that these have been responded and processed correctly.• Seek to improve our internal processes to reduce and optimize the flow of chargebacks.• Participate in the process of education for vendors.• Identify issues and proactively seek for solutions.• Actively look for areas of opportunity for improvement of SOPs and internal documentation.• Daily Excel usage

Costa Rica

I attended A to Z Claims, where my job was to investigate the issues between the buyer and the seller, in order to provide a satisfactory resolution between both parties.● Analysis of seller's profiles to investigate fraudulent actions.● Analysis of buyer's profiles to investigate abusive transactions.● Investigation of carriers.● *Top performer*

Heredia, Costa Rica

I was in charge of social media analysis and content moderation on different queues.

San José, Costa Rica

Professional practice where I developed certain political scientist duties, regarding investigation and research of topics concerning childhood and adolescence● Analysis of databases ● Research and analysis of social issues regarding the youth community● Promotion strategies● Support in the design of the Institutional Strategic Plan● Preparation of matrices ● Analysis of bills● Logistics - Design of visual support• Systematization, tabulation and analysis of results • Citizen participation reports - Research• Training and analysis of gender and equality policies • Hearings and sessions of the Youth, Childhood and Adolescence commission in the Legislative Assembly • Creation of surveys at a national level

Licenciatura, Ciencias Políticas

Bachillerato, Ciencias Políticas

Bachillerato, Public Administration