Diego Tinin Email & Phone Number

São Paulo, SP, BR

São Paulo, Brasil

• Working on the execution and monitoring of regulatory processes for projects included in the scope of the Digitaliza Brasil program. A brief description of those processes: - Request and verification of projects to.

São Paulo, São Paulo, Brasil

• I worked in the management of predictive projects for the implementation of equipment and software solutions aimed at the Security area, such as turnstiles, gates, access controllers and management software for these.
• I also managed projects to implement software and hardware for time attendance, with solutions that included integration with existing TOTVS ERPs on the market;

São Paulo Area, Brazil

• I performed the type-approval tests of all models of digital TV converters and VHF / UHF antennas distributed by Seja Digital to beneficiaries of government social programs, resulting in a rate of failures on field of.
• I followed and made several verifications of field facilities in some cities of the country;
• I helped in the development of the software adopted by the devices purchased for distribution, with application support and GINGA interactive content technology

São Paulo Area, Brazil

• I followed and executed type approval test of devices in the country's main internet operators;
• I created a good relationship with the technical representatives of the main internet operators in order to achieve the best results for both parties about the projects in progress;
• I worked as the technical intermediary between operators and international engineering (Headquarters) in order to solve problems, add / remove features and product characteristics still during pre approval period;
• I assisted the international engineering team on the troubleshoting of some problems presented by equipment that were already in the field, collecting logs in several different scenarios;
• I Performed a number of specific and more completed device's tests to identify problems before equipment was sent to the pre approval process;
• I became familiar with creating manuals for help in performing some procedures, such as firmware update, basic settings, mass updates of devices.

São Paulo Area, Brazil

• I have performed the role of technical support analyst of Wireless devices, ADSL Modems, Multimedia, VoIP and Security via Telephone and Chat Online;
• I have helped new employees on Call Center support, perception and problem-solving techniques;
• I obtained experience in customer service via Chat Online to solve various problems and respond some technical questions.

Mba, Management With Emphasis In Project Management

Tecnologia Em Redes De Computadores, Computer Systems Networking And Telecommunications