As an IT Help Desk manager, I excel in overseeing the efficient operation of IT support team functions, ensuring seamless resolution of technical issues, and optimizing end-user experience. My key accomplishments include:- Microsoft Teams Custom Tab App: Developed an application within Microsoft Teams that enables the execution of scripts. (using JavaScript, React.JS, Azure Functions, Powershell)- ACP Admin Mobile App: Engineered a mobile application specifically designed for administrators to monitor business operations, access real-time data, and execute scripts on the go.- Team Leadership: Led and mentored a high-performing IT support team.- Process Optimization- End-User Support - Documentation specialist- ScriptingUsed tools like: Used tools like: SyncroMSP, Hudu, Azure, MS 365, Domotz, Pax 8, RackSpace, MSP360.

A proactive and results-driven IT Help Desk Technician with a strong foundation in PowerShell scripting, documentation, MS 365, and troubleshooting. My expertise includes:- PowerShell Scripting- Documentation- TroubleshootingUsed tools like: SyncroMSP, Hudu, Azure, MS 365, Domotz, RackSpace, MSP360.

Developed mobile applications utilizing React Native, Expo, TypeScript, and incorporated Native Modules (Kotlin).- Innovative features development, including the implementation of an AI-driven chat using Chat-GPT, a QR code scanner for efficient inventory and billing management of products, and establishing a seamless native connection with a thermal printer through native Android code.- Proficiently addressed and resolved software bugs to ensure optimal application performance.

Full Stack Web Development using MERN stack.- New features development- Bugs fixingMobile development with React Native, Expo & Typescript

Full Stack Web Developer using MERN stack.- New features development- Bugs fixing