Joined CACI as a contractor for the Department of the Army IPPS-A System Integration Team. Metrics and analytics leader, works alongside the project’s senior management enabling strategic decisions by providing data insights. Oversees the Metrics & Analytics Team responsible for delivering contractual requirements (CDRL), reporting tools, and reports. Collaborates with cross-functional groups across the organization to implement data structures, develop data validation strategies, design reports & dashboards, and development of all other facets of the reporting life cycle. Additionally, took charge and responsibility for the SI Operations Risk Management Program, responsible for liaising risks, issues, and opportunities with Government and senior leadership.

Promoted to lead a team of data management specialists accountable for end-user-generated support request tickets in a 24/7/365 environment. Develops and presents performance management reports to senior management and executive groups. Identifies, creates, and maintains internal SLAs. Collaborates across multiple global workgroups to produce or update operational processes. Creates and maintains training materials for internal ERP.Key Contributions and Accomplishments: - Decreased end-user-generated tickets by over 25% after automating inter-organizational processes while developing tools that enabled data analysis and led to quicker decision-making processes. - Instrumental in driving the re-creation of end-user guides and creation of group-wide communications, sent to over 1,500 weekly users, by coordinating cross-functional meetings to improve Ramco ERP usability and resolve end-user issues. - Identified key regional trends and improvement opportunities, among global operations, by generating and automating multiple team and workgroup performance reports and dashboards using Microsoft SQL, Excel VBA scripts, and Tableau. - Successfully measured the effectiveness of the Ramco ERP by creating and executing a department-wide survey. The full report, findings, and improvement recommendations were presented to the departmental vice president.

Served as a founding member of the BizOps support team. Supported administration of BizOps systems, applications, and related data, in a 24/7/365 environment, including 71 aircraft maintenance stations and 7 global component repair shops (US, EU, LATAM, APAC, and MENA). Managed multiple applications including Ramco, Tableau, SharePoint, and other proprietary tools. Served as a Tier 1-2 ERP support member accountable for the operational management of over 3,000 aircraft. Delivered internal customer support for 1,500+ department members. Answered queries, isolated issues, and implemented appropriate solutions.Key Contributions and Accomplishments: - Substantially increased response time and overall customer satisfaction by ensuring ease of access to critical information. - Established over 20 new processes and procedures for ticket escalation and query responses. - Recognized as the ERP subject matter expert, providing guidance to the global FAR145 operations group of 73 aircraft maintenance stations and 8 repair shops. Directly assisted over 1,500 end-users supporting over 3,000 aircraft for 100+ customers. - Played an integral role in the creation/improvement of data and BI reports after developing, testing, and deploying improved Ramco ERP application processes/reports in collaboration with the Business Intelligence Development team.

Served as the focal point of the department, creating high-level procedures and training guides. Oversaw user acceptance and implementation testing including validating/creating positive and negative test cases for acceptance of ERP, generating sample datasets and test data (Excel, macros, and VBA), and data mining; generating over 1,000 data files for ERP implementation.Key Contributions and Accomplishments: - Played a key role in the discovery of edge-case scenarios not previously identified by collaborating with internal and external teams to develop, map, and test over 20 group-specific business processes. - Decreased errors by over 80% through data mining and automating the generation of over 100 data files via VBA/Python scripts, reducing the scoped group testing by multiple weeks and increasing the reliability of data. - Enabled ability to identify and correct logic bugs by designing, validating, and testing positive and negative test scenarios for acceptance of ERP.

Directed and led multiple employees’ schedules and workloads. Provided first-line customer support leveraging the knowledge of global satellite communication systems, networking, and computer operations.Key Contributions and Accomplishments: - Conducted 1,000+ annual maintenance actions, assisting 5+ stations, enabling/expediting entry into service of over 50 aircraft for all major U.S. carriers. Analyzed malfunctions via electronic test equipment, schematics, and technical publications. - Selected by the leadership team to represent the workgroup as an SME in a multimillion-dollar ERP migration project.

-Managed relationship with distribution channel partners and determined proper sourcing methods -Responsible for organizing and maintaining all accounts receivables active files.-Assisted in creating and implementing a computer system for accounts receivable information.-Responsible for logging all receivables invoices and keeping an accurate aging report.