Diego Fermin Email & Phone Number

Barcelona, Catalonia, Spain

Maracaibo, Zulia, Venezuela

Maracaibo, Zulia, Venezuela

Barcelona, Catalonia, Spain

In-Person Customer Service: Greet and assist customers at the restaurant, resolving complaints and ensuring their satisfaction.Handling Incidents via Phone: Answer calls to resolve inquiries, take reservations, and address issues, providing accurate information about the restaurant.Social Media Customer Support: Respond to queries and manage incidents on social media, maintaining a positive image of the restaurant.Providing Information: Offer accurate details about the menu, promotions, and dietary options both in-person and over the phone or online.Issue Resolution: Identify and quickly resolve problems, escalating cases when necessary.Managing Reservations and Orders: Handle reservations and orders, ensuring smooth coordination with the team. Collaborate with the kitchen and service team to ensure prompt and efficient customer service.

Maracaibo, Zulia, Venezuela

Community Management: Engage with the online community across social media platforms, responding to comments, messages, and inquiries to build and maintain strong relationships. Monitor brand mentions and manage the online reputation.Content Creation: Develop, schedule, and post engaging content that aligns with brand identity, including text, images, and videos. Collaborate with the marketing team to execute social media campaigns.Graphic Design: Create visually appealing graphics, banners, and other digital assets for social media, websites, and marketing materials, ensuring consistency with the brand’s visual guidelines.Analytics and Reporting: Track and analyze social media metrics to assess the effectiveness of content and campaigns. Use insights to optimize future strategies and designs.Brand Representation: Act as the voice of the brand, ensuring that all communications are on-message and reflect the company’s values and tone.

Maracaibo, Zulia, Venezuela

Sales: Engage with customers to promote and sell products, meeting or exceeding sales targets.Cash Handling: Process transactions accurately, including handling cash, credit cards, and returns.Merchandise Receipt: Receive, inspect, and stock new inventory, ensuring accuracy and proper storage.Customer Service: Assist customers with inquiries, provide product information, and resolve any issues or complaints to ensure a positive shopping experience.

Diploma Of Education, Bartending/Bartender

Bachelor'S Degree, Mass Communication/Media Studies