Diego Acosta Email & Phone Number

Jalisco, Mexico

Guadalajara, Jalisco, Mexico

Guadalajara, Mexico Metropolitan Area

Accomplishments:1. Grew 10X transaction volume of customers (Key Indicator of usage & success of customers) in 6 months through data review, customer feedback, SEO strategies, marketing automation and designing & implementation of Go-to-Market programs.2. Reduced churn rate from 20% to 10% by streamlining and improving Sales Operations & Email Marketing processes. This allowed me to have more time for proactive communication, define a roadmap for new customers, ask for feedback more often, and analyze churn right when it happens.3. Through strategic implementation of data analytics (SQL), customer feedback analysis, and artificial intelligence, I achieved a 20% increase in customer satisfaction score within just 4 months. This success was realized through Project Coordination with diverse teams, including Operations, Product Development, Customer Service, and Leadership.

Guadalajara, Mexico Metropolitan Area

- Attracting and moving leads through funnel for a use based SaaS product.- Created outbound campaigns based on a value selling framework.- Customer Success strategies to activate users and get them to use the free product through value selling, data analysis and email marketing.- Customer feedback calls (discoveries) to understand their current process and needs and in this way improve product and add features to backlog. - Supporting our customer base with their issues, responsible for communicating these issues back to Product Management and Engineering for clear explanation of problems and changes needed.- Underwriting potential customers, analyzing their business in depth.

Scotts Valley, California

Paystand is rebooting the commercial financial system to create a new era of digital commercial payments. Enabling companies to grow without been penalized by transaction fees that only benefit intermidiaries #paperless #zerofees

Ensenada, Baja California, México

As an Inside Sales Rep I had to: - Follow up on incoming leads.- Maintain long term relationships with clients.- Cold call approach to new companies in the region.- Customer Interactions from face-to-face, email and phone.- Analyzing customer needs and searching for the right products and suppliers for those needs. - Working alongside Imp/Expt dept. to make sure that products were safely and promptly delivered to our customers.

Denver Co, Houston Tx, Toluca Mx, Copenhagen Dk, Liechtenstein, Belgium

Public Relations and Marketing Campaigns in different cities around the world. Communication with local media, governments, universities, NGOs, sponsors, etc. Planning of logistics events for a group of 100 international members, together with collaborators of different nationalities.

Especialidad, Entrepreneurship

Activities and Societies: International student networkMinor in Entrepreneurship focused in the growth of organizations. Courses: Family.

Licenciatura, International Business Management

Activities and Societies: - International Buddy Program, group focused on guiding and facilitating International students' cultural.