• Responsible for customer accounts in the African, Asian, European and Latin American markets, with emphasis in Europe: Sales pipeline management, creation of CLV (customer lifetime value). Ensuring that customer's needs are met through excellence in commercial and technical service (in-depth knowledge of the product and competition), always seeking upselling, as well as organic growth.• Customer retaining: Maintaining a great relationship through meetings, regular calls, and planning of business trips. Aiming to always be aware of the latest customers’ needs and requirements, always seeking loyalty and avoiding turnover.• Management of response time in after-sales service: Seeking to resolve doubts and problems in the first contact, aiming to ensure customer's satisfaction. Act as an interface between the customer and the specialized technical assistance and engineering department, when needed.• Prospect and open new markets: Prospecting new leads through cold calls, emails and in-person interaction with the customer. Acquisition fee management. Maximizing contact efficiency while maintaining a low TTC (touches to closure).• Market intelligence: From the elaboration of the persona map, market selection matrix, to the execution of the international marketing plan. Contacts at Secretaries of Commerce, embassies, consulates, and chambers of commerce.• Annual participation in international trade and business roundtables: Mainly in Germany and United Arab Emirates, with a focus on customer relationship and new business prospection• Weekly presentation of results at the board level, ensuring that decision makers always have the most up-to-date and accurate information about the progress of the business.

• Execution of export routines, from negotiation with the customer until the cargo arrives at the destination (including production monitoring, freight quote, shipment, tracking);• Experience with the payment terms: at sight, deferred and Letter of Credit (MT700); • Negotiations with stablished and new clients for international sales and public tenders for over 60 countries, including direct sales;• Customer care specialist: from after-sales follow-up to technical assistance in foreign markets supporting and mediating the contact between customers and technical specialists;• Annual participation on international trade fairs in Germany and United Arab Emirates focused on prospecting new markets and customer care;• Prospection for new markets;• International markets research: competition prices, products, market taxes, duties, compliance, culture• Development, implementation and improvement of research methods, work instructions, export documents, presentations;• Commercial and technical training for costumers.

• Trainee at the foreign trade department, with focus on exports process and international customer care

• Monitoring of internal and external maintenance and calibration routines through SAP• Responsible for budget control and purchases for the quality department through SAP• Creation, implementation and execution of verification routines in quality measuring equipment