Diego Perin Adorna Email & Phone Number

Porto Alegre, RS, BR

Porto Alegre, Rio Grande Do Sul, Brazil

• Responsible for customer accounts in the African, Asian, European and Latin American markets, with emphasis in Europe: Sales pipeline management, creation of CLV (customer lifetime value). Ensuring that customer's.
• Customer retaining: Maintaining a great relationship through meetings, regular calls, and planning of business trips. Aiming to always be aware of the latest customers’ needs and requirements, always seeking loyalty.
• Management of response time in after-sales service: Seeking to resolve doubts and problems in the first contact, aiming to ensure customer's satisfaction. Act as an interface between the customer and the specialized.
• Prospect and open new markets: Prospecting new leads through cold calls, emails and in-person interaction with the customer. Acquisition fee management. Maximizing contact efficiency while maintaining a low TTC.
• Market intelligence: From the elaboration of the persona map, market selection matrix, to the execution of the international marketing plan. Contacts at Secretaries of Commerce, embassies, consulates, and chambers of.
• Annual participation in international trade and business roundtables: Mainly in Germany and United Arab Emirates, with a focus on customer relationship and new business prospection

Porto Alegre, Rio Grande Do Sul, Brazil

• Execution of export routines, from negotiation with the customer until the cargo arrives at the destination (including production monitoring, freight quote, shipment, tracking);
• Experience with the payment terms: at sight, deferred and Letter of Credit (MT700);
• Negotiations with stablished and new clients for international sales and public tenders for over 60 countries, including direct sales;
• Customer care specialist: from after-sales follow-up to technical assistance in foreign markets supporting and mediating the contact between customers and technical specialists;
• Annual participation on international trade fairs in Germany and United Arab Emirates focused on prospecting new markets and customer care;
• Prospection for new markets;

Porto Alegre, Rio Grande Do Sul, Brazil

• Trainee at the foreign trade department, with focus on exports process and international customer care

Cachoeirinha, Rio Grande Do Sul, Brazil

• Monitoring of internal and external maintenance and calibration routines through SAP
• Responsible for budget control and purchases for the quality department through SAP
• Creation, implementation and execution of verification routines in quality measuring equipment

Cachoeirinha, Rio Grande Do Sul, Brazil

Bachelor'S Degree, International Relations And Affairs

Associate'S Degree, Industrial Electronics Technology/Technician