Diego Aliaga Franco Email & Phone Number

Seattle, Washington, United States

Redmond, Washington, United States

• Customer Success - Developed and maintained trusting relationships with Small to Medium Businesses,Education, and Non-Profit organizations through social, digital, video, demos, chat, and phone. Building strong relationships to determine needs and goals and identify the right solutions. Collaborating with different levels of stakeholders including gatekeepers, administrators, directors, and technical decision-makers.• Account Management and Drive for Results - Nurtured, engaged, and optimized business accounts to drive licensing solutions and increase monthly active users through outreach such as phone calls, emails, and meetings. Strategically utilize Customer Relation Management (CRM) systems to drive pipeline management, customer activities, and revenue projection and ensure timely and accurate updates related to the current customer journey.• Customer Voice - Contributed to the success of the company by being a customer and company advocate by asking for feedback from customers and sharing the information using internal tools. Leading to changes to multiple business products throughout my career.•Data Driven - Analyzed and interpreted customer data to identify trends and improve customer satisfaction.

Tampa, Florida, United States

Convert leads into opportunities for the supported business with the highest lead to opportunity conversion rate in my team.Initiates conversations with customers on digital transformation in a solution area, in collaboration with partners and services. Showing the customer the value of our products through Demos, tools, and resources.Understands customer business needs through background research and initial conversations. Quickly establishes a trusted advisor relationship and provides solutions aligned with business needs.Regularly achieves and exceeds targets for wins, revenue, and Lifetime Value. Applies methods for contacting customers and follow-ups. Demonstrates a disciplined approach to executing sales strategies and the complete solution to achieve targets.

Partnered with Modern Workplace (Microsoft 365) Specialists to convey the value Microsoft solutions can bring to businesses with focus on their Frontline Workforce• Leveraged experience in Frontline Workforce areas to help describe use-cases and possibilities• Provided customers with use case scenarios on how Microsoft solutions could make an impact on their day-to-day business, and how it could benefit in the long-term• Aligned with Account Teams through the Firstline Pilot• Providing feedback and documentation for the initial duration of the program• Led in peer group collaborations surrounding demos and learnings, Sales Navigator, Data Analysis, Cold calling, Business development, • Prospecting through outbound outreach• Driving pipeline and supporting customers through sales stages and accelerating sales velocity for account management• through the various sales stages of account renewals• Working alongside Enterprise Account Teams helping attain account goals in a team selling environment• Demonstrate the value of Microsoft products and services through envisioning workshops• Found growth areas in accounts identifying net new opportunities for Frontline Workers/Power BI• Introduced customers to employee experience platforms through the launch of Viva• Assessed customer technical licensing agreements for optimal cost savings• Drive customer satisfaction and adoption• Cloud technology specialist • Accelerates sales velocity for managed account• Leading information sessions presenting solutions, services, and learning opportunities• Engaged regularly with account teams through meetings for account strategy • Investigative research for everchanging technology and unique industry scenarios

Sarasota, Florida Area

Bachelor'S Degree, Computer Software Technology/Technician

Education record