Diego Armando Maldonado Delgado Email & Phone Number

Bogota,D.C., Capital District, Colombia

Key ResponsibilitiesManage multiple complex customer-facing software delivery projects from initiation through closure.Leading the full project lifecycle for Financial & Business Cloud Applications integrating products from different vendors such as Amazon, Genesys, SalesForce.Identify and Categorize acceptable levels of risk and the potential impact of risk factorsProvide regular updates on internal project management IT systems, use of project management tools and manage project related revenue together with revenue recognition forecast.Elaborate and communicate detailed project management plans to follow progress via tools such as MS Project. Work alongside tech specialists and architects to elaborate the estimated efforts breakdown to properly allocate project resources. Major AchievementsImproved CSAT margins for the company on Financial Tradeflor Client Services Line of Business in the US and Canada regions.Improved revenue margins for the US & Canada region

Bogotá D.C. Area, Colombia

ACHIEVEMENTS:- Building solid relationships with stakeholders at all levels, including third-party vendors and delivery partners.-Being able to effectively manage activities in different time zones with internal and external stakeholders based in different locations such as Australasia, Brazil, India, the US, Canada, and Colombia. -Having successfully managed the end-to-end project's delivery while keeping value delivered to customers on a high standard-Having been recognized by the customer for the good results of complex project implementations from both technical and Project Management standpoints. KEY RESPONSIBILITIES:-Being the main BT contact point for Orica Stakeholders based in America available during normal business hours.-Project Manager for UNILEVER account in LATAM.-Project Manager for ORICA Account in North and Latin America. Only PM of the account based outside Australasia.-Wireless LAN Controller Shared Key Updating Project for UNILEVER account all over LATAM and NAM region.

Bogota D.C.

KEY ACHIEVEMENTS:-Successful time and scope management in the homologation projects of smartphone models such as LG G3(2014) and LG G4 (2015).-Improving the percentage of smartphone firmware MP versions approved on time while meeting the expected quality considering marketing and financial goals.DUTIES:- Working collaboratively alongside Regional R&D (Brazil) developers, product owners and other LATAM countries technical managers throughout the different development cycles of the smartphone's firmware integrating: Android software, LG proprietary features and local Mobile Network Operators (MNOs)’s customization policies. -Planning, prioritizing and supervising local test procedures for each firmware iteration to provide timely and thorough feedback on the product performance or/and the functionality of a specific set of features. -Proofreading of user manuals.-Project Risk Management (predicting likely events hampering the MNOs' mass-production firmware timely approval).-Negotiation of homologation schedules with MNOs, approval letters release dates, MNOs’ issues/requests and emergency MRs (Maintenance Releases).-Sending reports to R&D on issues found in the bug-fixing stages of each release.

Bogotá D.C. Area, Colombia

KEY ACHIEVEMENTS:• Improved skills in Cisco Routing & Switching• Improved skills in troubleshooting of MPLS protocols & services.• Effective communication with customers and service managers in English• Recognition for reducing tickets resolution times• Expertise on other equipment vendor's CLI and syntaxes such as Huawei and JuniperDUTIES:- Dedicated NOC Engineer for VIP Customer: Neutrona Networks International (www.neutrona.com).- Management and troubleshooting of IP/MPLS networking and last-mile access issues causing service disruptions in Latin-American circuits of our customer's customers overseas such as:Tata Communications AicentVodafoneColtVirtelaJump TradingEntel Chile

Bogotá D.C. Area, Colombia

KEY ACHIEVEMENTS:- Skills in CCNP level routing protocols (BGP)- Skills in Cisco Routing & Switching- Skills in troubleshooting MPLS services.- Customer Service Competencies. - Confidence to work alongside pre-sales teams and customers in kickoff meetings.- Confidence to operate VIP customers telecommunication circuits such as BVC and Aval GroupDUTIES:- Analysis, configuration and implementation of corporate services: - Intranet, Extranet, Internet, Backend, SDH, HFC, VoIP. - 3G Solutions. Integration of IP and Cellular technologies. - Security and data encryption protocols & Solutions. - Support for Technical Field Staff on the implementation of new services and novelties.- Execution of backup and performance tests over active circuits within maintenance windows.- Definition of time frames and rollback activities for big-scale changes and updates over running circuits.

Bogotá D.C. Area, Colombia

KEY ACHIEVEMENTS:-First experience in telecommunication projects.-Having managed to devise workarounds to tackle issues arisen during the schedule and scope definition phases of the project.-Given successful final implementation and performance of the pioneer ATH ATMs, the Aval Group customer required the implementation of backup circuits with 3G technologies for several remote offices nationwide. This 3G solution turned into a standard product over time and I was the first escalation point during my time in the company until December 2012.DUTIES:-Leader of the implementation stage of the Aval Group's ATMs technological migration project from CDMA to 3G Cellular (first of the sort in Colombia).-Management of resources provisioning (sim cards, 3G devices, firmware updating and training of field support staff).

Bogotá D.C. Area, Colombia

OUTSOURCING COMPANY: STI Soluciones en Telecomunicaciones e Informática.https://www.linkedin.com/in/sti-sas-486aa57b/Field support engineer for Telmex Colombia S.A. provisioning and implementation teams.Cisco Systems equipment configuration and testing for Intranet, Extranet, Internet & VoIP solutions.Customer Premises Equipment setup, installation and testing procedures (start-up and maintenance) for corporative Telmex Colombia telco services.

Bucaramanga, Santander, Colombia

Supporting both the front desk and workshops of the Specialization in Telecommunications offered by the School of Electronics & Telecommunications Engineering.Reaching out to potential future students to provide information on the course structure and intake dates.OS upgrading of workshop computers hardware and networking equipment.Purchasing of materials and elements for workshops (cables, patch-cords, structured cabling).Storing and setting up of workshop equipment such as routers, switches, wireless access points.Setup of audiovisual and logistics items such as video projectors.Assessment of quotations received from equipment/elements providers.Report to Academic Managers.

Master Of Engineering Management, Engineering/Industrial Management

Master of Engineering Management (Project) Coursed Subjects: - Project Management Practices (PMBOK) - Financial Accounting & Financial.

Project Management Professional, Pmp Training Program

Activities and Societies: PMP VI Edition Training program

Bachelor Of Electronic Engineering, Ingeniería Eléctrica, Electrónica Y De Comunicaciones

Member of CPS ( Connectivity and Signal Processing ) group. Electric, Electronic and Telecommunications School. Universidad Industrial de.

Academic Ielts Preparation

Academic IELTS training course.

Ccna, Computer Systems Networking And Telecommunications

CISCO CCNA

Ingles

Activities and Societies: Advanced IELTS Preparation ( Aug 2014 - Jan 2015 ) Upper Intermediate 1-2-3-4 (Junio 2012 - Febrero 2013 ) IELTS.

Bulats C1, Ingles

Activities and Societies: Programa TALK TO THE WORLD, Ministerio de Comercio, Industria y Turismo Colombiano. Programa BUSINESS LANGUAGE.

Education record

Activities and Societies: CVOICECVOICE