Diego Aranda Email & Phone Number

Austin, Texas Metropolitan Area

Westlake, Texas

• Acquired expertise in equity, options, mutual fund, and money market trading while ensuring exceptional execution through post-trade support and following special instructions.
• Assumed responsibility as the primary contact for IPO allocation inquiries, trade failures and errors, asset transfers, margin calls, settlements, confirmations, and corporate actions.
• Streamlined clients' investment journey by opening and managing accounts, educating clients on financial markets, and providing access to news and research reports.
• Achieved 100% positive client feedback from a team of 30 by demonstrating empathy, understanding the client’s needs, and effectively guiding them to solutions.
• Leveraged exceptional customer service skills to identify client needs and collaborated with other departments to meet and exceed client expectations.

Haslet, Texas, United States

• Monitored DFW facility distribution procedures and generated reports regarding package handler data such as PPH, Package Car load quality, and monitored route efficiency.
• Liaised with the Control Room to maintain building operations by clearing jams, observing moving conveyors, and adjusting volume destination.
• Responsible for managing up to 30 employees on a line of 90 package cars, monitoring their hourly productivity on iGate, reducing staffing, and managing weekly production hours.
• Maintained communications with the driver dispatch office to ensure proper load quantities per package cars, adjust volume, and allocate employees based on volume changing throughout the shift.
• Achieved a reduction in misloads and verified that packages are on route to the right destination based on package car changes while monitoring destinations using the iGate system.

Haslet, Texas, United States

• Lead a team of six employees toward the goal of meeting or eclipsing established scan percentage goal per belt; partner with operations team to address belt jams and estimated completion of volume.
• Spearheaded efforts to recover $300K after conducting in-depth analysis that demonstrated customers incorrectly submitted weights and dimensions of packages.
• Perform audits regarding methods and procedures utilized by differing UPS systems; ensure customer packages are billed correctly.
• Author reports detailing numbers of successfully scanned packages and errors generated by camera tunnels; handle operation of complex dimension weighting systems.
• Liaise with colleagues and senior management to promote clear communication and facilitate a positive and productive workplace environment.