Diego Arispe Email & Phone Number

Plainfield, New Jersey, United States

• Consistently exceeded customer satisfaction targets through active listening, clear communication, and efficient problem-solving.
• Developed a strong understanding of solar panel systems and troubleshooting procedures, effectively resolving customer inquiries related to technical procedures.
• Adept at conveying complex information to diverse audiences, fostering trust and building strong customer relationships.
• Demonstrated ability to identify and resolve customer issues efficiently, exceeding expectations and ensuring positive outcomes.
• Collaborated effectively with colleagues across departments to streamline processes and deliver exceptional customer service at Momentum Solar.

Tarija Bolivia

• Boosted teamwork completion rate assignments and customer satisfaction by 70% through the development of performance reports and solving issues found.
• Trained 4 teamwork members on how to work through virtual platforms due to COVID-19 restrictions, ensuring continuity and quality of service.
• Designed a new and innovative digital system for the workload that increased productivity in the office by 30%.
• Showcased excellent communication and interpersonal skills, collaborating with different departments and stakeholders.
• Adjusted to changing customer needs and preferences, delivering personalized and professional solutions.
• Reorganized and streamlined tasks and operations by utilizing a series of metrics and analytical tools to ensure the smooth operation of the office.

Tarija, Tarija Bolivia

• Led the design and implementation of a new logistic operation, marketing campaign, and customer journey for a medium pizza business, increasing sales by 15% and customer satisfaction by 20%.
• Conducted a thorough assessment of the organization’s current state, market trends, delivery logistics, and sales process, identifying their pain points and areas of improvement.
• Developed and deployed new tools to automate the sales process and collected various data points for future statistical analysis and market prediction.
• Created dashboards to monitor and report key performance indicators (KPIs) and provided actionable insights for the business.
• Pioneered and operationalized predictive analytics solutions to forecast customer trends, sales figures, and staff scheduling.

Tarija, Tarija, Bolivia

• Designed and launched a virtual product catalog as a part of a marketing campaign for a cosmetic store, boosting sales by 30%, reaching new customers, and gaining a competitive edge over other stores.
• Implemented a marketing system for all cosmetic customers, increasing the loyalty of the clients by 60% and enhancing customer satisfaction and retention.
• Demonstrated excellent communication and interpersonal skills, advising customers on the best products for their needs and preferences.
• Launched targeted ads based on preferences and consumer behaviors, resulting in a 40% increase in website visits.

Peru

• Initiated volunteer recruitment and relationship building for a reputable organization, attracting over 30 new prospects daily.
• Coached and guided 5 new members from different nationalities, including instructing Spanish to 3 US citizens who had no prior knowledge of the language.
• Advanced to team leader and effectively directed and inspired a small team of volunteers, delivering high levels of performance and satisfaction.
• Elevated to state manager and supervised the operations and activities of a large group of volunteers across the whole state, showcasing strong leadership and organizational skills.

Tarija Bolivia

• Developed and implemented a sales strategy that resulted in a 15% increase in new sales within the first 6 months and a subsequent 35% increase in yearly sales revenue.
• Develop a marketing strategy to reach past customers which increase by 80% the rate of Recurring customers.
• Suggest and lead changes in the sales process which leads to a reduction of 30% of the time in a sales process.
• Delivered presentations to the board that demonstrated the success of the sales initiatives, leading to additional investment in the department’s resources.

Bachelor Of Technology - Btech, Information Technology

Commercial Engineer, Commerce

Diploma Of Education, Data Modeling/Warehousing And Database Administration, Análisis Y Visualización De Datos Con Power Bi Empresas

Pathway Connect Certificate, Byu-Pathway Worldwide

Completed coursework in: Organization, Time Management, Budgeting, Decision-Making, Quantitative Reasoning. Participated in a seven-week.

Business Advisor - Digital Marketing - Sales And Customer Service, Business Advisor - Sales

Specializing in Neuromarketing, Digital Marketing, Sales Techniques, Customer Attention.

Tecnico, Ingles

Dominio del idioma Nivel Intermedio - Avanzado