Diego Arispe Email & Phone Number

Plainfield, New Jersey, United States

• Consistently exceeded customer satisfaction targets through active listening, clear communication, and efficient problem-solving.• Developed a strong understanding of solar panel systems and troubleshooting procedures, effectively resolving customer inquiries related to technical procedures.• Adept at conveying complex information to diverse audiences, fostering trust and building strong customer relationships.• Demonstrated ability to identify and resolve customer issues efficiently, exceeding expectations and ensuring positive outcomes.• Collaborated effectively with colleagues across departments to streamline processes and deliver exceptional customer service at Momentum Solar.

Tarija Bolivia

• Boosted teamwork completion rate assignments and customer satisfaction by 70% through the development of performance reports and solving issues found. • Trained 4 teamwork members on how to work through virtual platforms due to COVID-19 restrictions, ensuring continuity and quality of service. • Designed a new and innovative digital system for the workload that increased productivity in the office by 30%. • Showcased excellent communication and interpersonal skills, collaborating with different departments and stakeholders. • Adjusted to changing customer needs and preferences, delivering personalized and professional solutions. • Reorganized and streamlined tasks and operations by utilizing a series of metrics and analytical tools to ensure the smooth operation of the office.

Tarija, Tarija Bolivia

• Led the design and implementation of a new logistic operation, marketing campaign, and customer journey for a medium pizza business, increasing sales by 15% and customer satisfaction by 20%. • Conducted a thorough assessment of the organization’s current state, market trends, delivery logistics, and sales process, identifying their pain points and areas of improvement. • Developed and deployed new tools to automate the sales process and collected various data points for future statistical analysis and market prediction. • Created dashboards to monitor and report key performance indicators (KPIs) and provided actionable insights for the business. • Pioneered and operationalized predictive analytics solutions to forecast customer trends, sales figures, and staff scheduling.

Tarija, Tarija, Bolivia

• Designed and launched a virtual product catalog as a part of a marketing campaign for a cosmetic store, boosting sales by 30%, reaching new customers, and gaining a competitive edge over other stores. • Implemented a marketing system for all cosmetic customers, increasing the loyalty of the clients by 60% and enhancing customer satisfaction and retention. • Demonstrated excellent communication and interpersonal skills, advising customers on the best products for their needs and preferences. • Launched targeted ads based on preferences and consumer behaviors, resulting in a 40% increase in website visits.

Peru

• Initiated volunteer recruitment and relationship building for a reputable organization, attracting over 30 new prospects daily. • Coached and guided 5 new members from different nationalities, including instructing Spanish to 3 US citizens who had no prior knowledge of the language. • Advanced to team leader and effectively directed and inspired a small team of volunteers, delivering high levels of performance and satisfaction. • Elevated to state manager and supervised the operations and activities of a large group of volunteers across the whole state, showcasing strong leadership and organizational skills.

Tarija Bolivia

• Developed and implemented a sales strategy that resulted in a 15% increase in new sales within the first 6 months and a subsequent 35% increase in yearly sales revenue. • Develop a marketing strategy to reach past customers which increase by 80% the rate of Recurring customers.• Suggest and lead changes in the sales process which leads to a reduction of 30% of the time in a sales process. • Delivered presentations to the board that demonstrated the success of the sales initiatives, leading to additional investment in the department’s resources.

Bachelor Of Technology - Btech, Information Technology

Commercial Engineer, Commerce

Diploma Of Education, Data Modeling/Warehousing And Database Administration, Análisis Y Visualización De Datos Con Power Bi Empresas

Pathway Connect Certificate, Byu-Pathway Worldwide

Completed coursework in: Organization, Time Management, Budgeting, Decision-Making, Quantitative Reasoning. Participated in a seven-week.

Business Advisor - Digital Marketing - Sales And Customer Service, Business Advisor - Sales

Specializing in Neuromarketing, Digital Marketing, Sales Techniques, Customer Attention.

Tecnico, Ingles

Dominio del idioma Nivel Intermedio - Avanzado