• Played a pivotal role as both a developer and product analyst in driving the digitalization of a top-tier financial institution's customer experience, focusing on loans, funds, and cash management.• Acted as a bridge between end-users and development teams, translating user feedback and requirements into actionable insights, including the creation of user stories that effectively communicate user needs and expectations.• Collaborated with stakeholders to design and update web applications, ensuring they met usability and performance requirements. Implemented design best practices and incorporated feedback from stakeholders to optimize the user experience and interface design.• Delivered exceptional user support to clients, offering comprehensive training, education, and prompt resolution of inquiries and concerns. Acted as a trusted resource, guiding users through software functionalities, troubleshooting issues, and ensuring their proficiency in utilizing the system effectively.• Thrived in an Agile-driven environment, consistently delivering projects on time by effectively managing project timelines and optimizing available resources. Actively participated in Agile ceremonies, such as sprint planning, backlog refinement, and daily stand-ups, to ensure seamless collaboration, prioritize tasks, and adapt to evolving project needs.