Diego Arrazola Email & Phone Number

• Established creative new processes to improve productivity while simultaneously optimizing other processes.• Researched legislation and other industry-specific requirements to refine loan processes, metrics, and training resources, guiding the subsequent integration and boosting productivity results by 600%.• Promoted to Loan Operations Specialist (the role created specifically for the promotion). Exceeded expectations as an interim Operations Manager, overseeing 6 staff that drove ~$6M in revenue.

• Educated and shared best uses of lines of credit while exceeding activation quota at 115%, securing regular commendations from leadership and ranking amongst the top of all account managers. • Launched the Fun Committee to boost staff engagement and retention.

Richardson, Texas

Consult with clients about their finances to determine insurance needs and counsel on coverages and productsDeveloped underwriting skills and criteria to produce quality quotes and write quality policiesEvaluated the needs each individual client in order to offer the best insurance policies for their personal needsBuild relationships with customers by understanding their insurance needs and thoroughly explaining coverageExplain the reason to carry higher than minimum coverage to be able to sales policies

Dallas/Fort Worth Area

Created a unique and personalized guest experience by reading cues and tailoring check-in for each guest Built relationships with guests to ensure complete satisfaction and increase returning businessConsistently achieved more upgrade revenue than set goal per month

Richardson, Tx

Investigate available coverage, liability, and damages, and set complex liability decisions with multiple carriersEvaluate and analyze medical records to determine acceptable injuries and treatment given the facts of lossCreate strong arguments to negotiate settlements to close claims consistently above average Proactively handle claims and maintain excellent rapport with policyholders and their insurance agents

Richardson, Tx

Prospected targeted, potential clients with a team of two other Sales Representatives to increase salesGenerated retention and marketing campaigns aimed at customers new to purchasing insurance productsEvaluated the needs each individual client in order to offer the best insurance policies for their personal needs Executed successful networking campaigns, increasing awareness of company offerings and values

Richardson, Tx

Provide comprehensive insurance consulting for client to best understand the products for their needs.Created increased sales and retention with new customers through utilizing client relationship management.Retained existing customers by personally contacting them to schedule yearly consulting appointments. Developed a pilot program focusing on client retention, which was launched enterprise wide.

Montgomery, Tx

Started as a Room Service Server and quickly learned the rest of the food and beverage outlets. I was offered a position in the Spa & Fitness department and promoted to Spa & Fitness Manager soon after. I was responsible for: Managing thirteen employees and their schedulesScheduling large events within the spa Overseeing the day-to-day operationsOrdering retail and operational productsBudgetingPayroll Forecasts and financial reportsDeveloping promotional packages and marketing within the resort

Bachelors, Marketing

Activities and Societies: Alpha Kappa Psi, American Marketing Association

Education record