Imagine having a blank slate—a greenfield to architect an Digital Strategy for a bank that’s not tied down by legacy tech or outdated processes. That’s my reality here at Blue Bird Capital. I’m crafting a digital-first approach, leveraging cutting-edge technologies that most banks are still mapping out on their vision boards. From scalable infrastructure to secure, seamless experiences, we’re redefining what banking can look like. And we’re just getting started. 🚀

- Designing brands and creating their stories- Developing sustainable services & products- Market analysis and target group definition

- Validation of the examination documents and work

- Acceptance of the individual final examination in the field of business information technology and systems engineering.

- Architecting and Scaling IT Infrastructure from Startup to Enterprise-Level- Strategic IT Planning & Execution- Leadership & Team Development- IT Infrastructure Management & Optimization- Cybersecurity Oversight- Overseeing the Implementation and Management of Advanced Cloud Solutions and Applications- Formulation and Implementation of IT Processes and Policies- Vendor & Stakeholder Relationship Management- IT Compliance, Governance & Risk Management- Innovation, Technology Evaluation & Adoption

- Winding down the banks IT department- Financial planning & contract negotiations- Resource planning and realisation- Project & Service management

- Member of the IT Management, IT Architecture Board and Change Advisory Board- Owner of the Incident, Request, Change and Escalation processes- Liaise with the business and develop, implement, monitor and report upon SLAs.- Effectively manage Staff including recruitment, mentoring, training, target setting and performance assessment- Define and implement the Service Delivery Strategy. Drive and monitor the continued service improvement of IT services focusing on delivering business benefits- ServiceNow responsible (Development & Maintenance)- Provide regular and accurate management reporting on IT Service performance- Process design, analysis and optimization- Optimization of the first solution rate and customer satisfaction: Year: 2021 2020 2019 Rate: 95.0% 85.0% 82.0% Customer satisfaction: 9.1 8.2 7.0

- Manage the overall desk activities, including the employees- Act as a further escalation point for the employees & senior management- ITSM process responsibility- Take on a wider customer service management role- Report to senior managers on any issue that could significantly impact the business- Attend Change Advisory Board meetings- Take overall responsibility for incident management and request fulfillment on the Service Desk.

- Implement SharePoint solutions across the business- Process SharePoint-related requests- ServiceNow Responsible (Development & Maintenance)- Implement and maintain IT Service Management processes- Monitoring, measuring and providing feedback on process performance- Educating business users responsible for managing and operating business processes

- ServiceNow Responsible (Development & Maintenance)- Implement and maintain IT service management processes- Function as Deputy Team Leader- IT Support & System administration

- Responsibility for the Swiss IT organization- Project planning and implementation- Setup and support of the IT infrastructure- Employee training and education- Soft- and hardware support - Conception of backup and restore solutions- Optimization of existing processes