Service Transition and Systems Manager with over 17+ years of experience within Financial Services industry, active bridge between feature teams and support teams to ensure technology solutions acceptance and delivery. Able to prioritize, delegate and execute tasks to meet project deadlines and business needs. ITIL and life-cycle projects focused.

Liase with a team of egineers and organise deliveries based on business priorities. manage and maintain infrastructure through ownership and proactive observability.

- Member of the IT transition team for the Formicary Ltd acquisition by Accenture.- Worked closely with departments across Accenture towards asset inventory, integration, migration and merge of systems from Formicary Ltd. - Responsible for the termination of contracts and decommission of office and datacenter equipment under Accenture regulations.- Bridging the gap between the two companies operational model by facilitating normal operation of the team under the new employer, platform and policies.- Maintained and supported legacy systems and planned of their migration under Accenture systems.

- Managed and supervised a team of engineers and technicians for delivery of IT related features, services and troubleshooting solving. Responsible for reviewing changes on Production and DR systems executed by team.- Designed, implemented and maintained solutions for the company and external clients including: Trading platforms, Citrix application gateways, Microsoft Exchange 2010/13, Office365, secure ‘Insurance’ websites, development server environments.- Configured, maintained and upgrade highly resilient solutions with technologies like: MS Windows server and Linux clustering, Active Directory, AD Policies, VMware VCenter. iSCSI, RAID, DRDB, others. - Management of Network services and devices across offices: Cisco, HP, PfSense, Linux Shorewall, Apache - Firewall, Routing and Switching. - IT equipment procurement, dealing service providers and vendors to optimize all IT and Telephony (Data Centre, Offices and remote user) services.- Customer Management for updates and install new software releases and upgrades on websites for UAT, Production, and Disaster recovery solutions. - Planned and Provided support to 90+ users across head office (Formicary/Mindlink), client sites and satellite offices.- Relocated DR servers and network with minimum outage. Maidenhead C4L to Red-centric EC2A- Generated and updated internal online documentation related with IT infrastructure projects.

- Installation and maintenance of software releases for client solutions.- Installed and supported configuration for networking on 2 office relocation. - Supported 60+ customers across head office (Formicary), client sites and satellite offices.- Deployment and maintenance of Nagios monitoring tool as well as configuring applications for proactive alerting. - Deployment and maintenance of XEN, VMware and Hyper-V (WS2012R2 core) implementations with local and iSCSI disk arrays configuration.- Increased productivity of all IT infrastructure with the organized plan and install and replacement of RAM and SSD (solid state drives) across offices and Datacenters for both companies.

- 1st and 2nd Line support for 115 call center agents, including: internal bank applications and integration with telephony systems via CRM - Responsible for Computer and Telephony function and availability for all the staff.- Work closely with engineering and development department to test new features and provide feedback on the above. - Closely supported IVR (Interactive Voice Response) System and execute quality call recording extraction for Team Managers.