Diego Bryan Email & Phone Number

Toronto, Ontario, Canada

• Successfully implemented Scrum methodologies in the technology department, enhancing the efficiency and effectiveness of project execution.• Developed a lean mindset among managers and educated team members on project management principles, methods, processes, and tools, strengthening overall team performance and efficiency.• Spearheaded smooth transitions through each phase of project development, establishing clear expectations and accountability for individual roles, thereby enhancing intergroup communication and responsibility management.• Innovated actionable solutions to overcome project challenges and seize business opportunities, highlighting problem-solving and strategic planning capabilities.• Achieved a 20% reduction in the average project duration by optimizing operational processes, demonstrating a strong proficiency in process improvement and time management.

Vancouver, British Columbia, Canada

Vancouver, Columbia Británica, Canadá

Colombia

• Successfully defined and planned initial project stages using a waterfall approach and delivered increments effectively by applying agile methodology, exhibiting versatility in project management techniques.• Formulated the project charter for a high-potential Artificial Intelligence (AI) project aimed at forecasting company expenses, demonstrating strategic planning and AI understanding.• Coordinated a 3-member agile team for the AI project, integrating diverse methodologies and delivering consistent value through a Minimum Viable Product (MVP), showcasing team leadership and agility in project execution.• Monitored overall department performance using a balanced scorecard and routinely updated the team's project completion rates, reflecting strong organizational and tracking skills.• Ensured alignment with financial objectives by forecasting requirements, preparing a comprehensive project budget, scheduling expenditures, analyzing variances, and initiating corrective actions when necessary, highlighting financial management acumen.

Bogotá, Distrito Capital, Colombia

• Successfully executed and closed training projects utilizing change management frameworks, reducing the average project duration to 1.5 months, exemplifying efficiency in project execution and closure.• Precisely identified resource requirements for projects and ensured timely communication, contributing to appropriate project staffing with skilled resources, demonstrating effective resource management.• Supported the contact center as a direct channel, significantly improving customer service and enhancing clients' perception of the company, emphasizing a commitment to customer satisfaction and company image.• Managed groups of 16 to 25 new hires, effectively introducing them to the company culture and optimizing their performance, showcasing leadership and mentorship skills.• Delivered comprehensive training to service agents on key performance indicator-influencing topics using presentations, communications, and interactive tools, underscoring commitment to staff development and performance optimization.

Bogotá, Distrito Capital, Colombia

Bogotá D.C., Colombia

Bogotá D.C., Colombia

Master Of Business Administration - Mba, Business Management

Education record