Accountable for the delivery of the contract. In charge of controlling as Programme lead IT/Telco programs and projects as well as business as usual service requests for a multinational customer with HQ in US. Responsible of ensuring customer needs are fulfilled. Influencing business decisions and outcomes at executive level. Building strong cross-pillar relationships to drive consistent performance. Owning and resolving escalations within BT, customer and/or third-party suppliers. Workforce… Show more Accountable for the delivery of the contract. In charge of controlling as Programme lead IT/Telco programs and projects as well as business as usual service requests for a multinational customer with HQ in US. Responsible of ensuring customer needs are fulfilled. Influencing business decisions and outcomes at executive level. Building strong cross-pillar relationships to drive consistent performance. Owning and resolving escalations within BT, customer and/or third-party suppliers. Workforce workload controlling and major project planning to achieve pipeline and objectives defined. Show less

Accountable for Program and Project Manager Office in Colombia, where Project Managers assigned are responsible of the delivery of BT portfolio across of Americas Region.

Responsible of leading, controlling and executing major projects for US and Latam regions for main customers of BT, where key BT portfolio products were deployed

Responsible of leading, controlling and executing Microsoft projects inside the organization, specifically related to new product releases, new line of businesses and new technological tools for Brazil and Colombia, which cover all the corporative and partners Microsoft support on the Latam region. Accountable for project, process and escalations’ team inside Microsoft for Latin America.

Leading planning, execution, monitoring and closing of important telecommunication and information technology projects for corporative Telefónica clients in Colombia and Latin America, managing providers, controlling OPEX and CAPEX budgets, guaranteeing the incomes, keeping a close interaction with customers and different internal and external areas to accomplish project’s goals and customer satisfaction.

• Manage action plans to improve the usage of resources of the north part of Colombia, accomplishing KPIs and reducing CAPEX budget in around 0,5%. • Elaboration and defining of technical terms, administering of contracts and technical follow up of the contracts assigned in the area for service assurance. • Management of services and Platforms of Catching P2P and DPI of the network of Telefonica Telecom Colombia. • Management of reports of performance in the IP broadband… Show more • Manage action plans to improve the usage of resources of the north part of Colombia, accomplishing KPIs and reducing CAPEX budget in around 0,5%. • Elaboration and defining of technical terms, administering of contracts and technical follow up of the contracts assigned in the area for service assurance. • Management of services and Platforms of Catching P2P and DPI of the network of Telefonica Telecom Colombia. • Management of reports of performance in the IP broadband network, administering and update of inventory in the Telefonica Telecom network. (Dslam ATM, Dslam IP, Metro Alcatel, NISIP Juniper ERX 1440 Y E320, CRS-Cisco). Show less

• Coordination and priority and solution of cases for failures, anomalies and risks in the network, reported through the incidents center and present in the risk maps, completing an effective support level 2 and level 3 on areas of Broad band. To complete directioning and definition of plans of contingency which are necessary to resolve or minimize impact on failures on the network according to case.