Diego Castillo Email & Phone Number

Miraflores De La Sierra, Es

Madrid, Community Of Madrid, Spain

Responsible for the quoting and booking of Service Contracts and working on tender process preparation.

Madrid Area, Spain

- Support Customers, our Service Technicians, and Management on the Iberian Peninsula (Spain & Portugal).- Open work orders via phone and email from customers. Obtain detailed problem descriptions, Purchase Order numbers (Technicians) and criticality of issue- Schedule all service work orders- Processing orders for materials for both domestic and/or international requests in accordance with company policy and practice.- Coordinates and performs activities such as order entry, order acknowledgement, order revision and preparation of some shipping documents. - Records and reports the status of sales orders and delivery schedules- Proactive tracking of outbound shipments and providing end customer with status updates- Schedule all preventative maintenance service for contract customers. - Maintain and “own” calendar schedule for two separate service branches Spain & Portugal- Support field service management with reports as requested as well as insight into customer issues, requests, concerns- Participate in process improvement initiatives as requested by management.

Madrid Area, Spain

- Printed, separated, and distributed client delivery notes to appropriate driver in a timely manner- Receive and record returned goods, Investigate discrepancies- Organized and maintained files

West Sussex, United Kingdom, United Kingdom

- Assisting UK and European Sales Managers with customers orders, customers’ buying history and products delivery- Accurately entering and processing purchase orders in a timely manner; communicating expected delivery date- Problem solving, troubleshooting, reporting and tracking to ensure customers’ satisfactionWarehouse Operative- Picking and packing orders; stock checking; calculating freight quotes and informing the Sales Department; daily booking deliveries; recording received products in company's database.- Loading and unloading goods; using a forklift truck (Certificated to drive Crown Forklift Tsp 6000)

Madrid Area, Spain

- Performing quality review of completed investigations; guaranteeing that customers’ complaints are solved in a timely manner- Contacting customers as required, documenting their call and informing them of the resolution by letter

Madrid Area, Spain

- Assumed the role of Web Designer; designing and updating the company’s website www.gtwspain.com- Processing customer orders and ensuring that products arrive on time; answering incoming calls regarding products and specifications of the different sizes and qualities

Amsterdam Area, Netherlands

- Answering incoming queries from Sales Representatives about payments, commissions, bonus, rate plans and accounts status- Solving issues and complaints and escalating to relevant departments when necessary- Processing customer requests such as cancellations, Errors in order entry, Credit Card payments, Account Maintenance- Outbound calls to inform of results and follow up of any cases.

Schiphol Rijk – The Netherlands

- Routine contacts with Country Managers and Sales Representatives regarding any issues, customer profiles, orders placed, etc.- Processing orders and responsible for handling customers’ calls (queries, complaints), incoming correspondence, faxes and emails- Organizing product returns

Rotterdam Area, Netherlands

- Monitoring agents’ calling process and performance- Collecting data by telephone and email according to the market project

Certificate, Humanities And Social Sciences

Bachelor Of Science In Mathematics And Physics, Maths & Physics, Level A