Diego Cicco Email & Phone Number

State Of São Paulo, Brazil

Sumaré, São Paulo, Brazil

• Leadership of multifunctional IT teams across Latin America, ensuring delivery of projects such integration of new systems and emerging technologies (AI and IoT) to drive innovation, productivity improvements and operational cost reduction.• KPIs creation to monitor and enhance team performance, ensuring SLA (Service Level Agreement), compliance and fast resolution of critical incidents, leading to increased customer satisfaction.• Implementation of agile methodologies (Scrum… Show more • Leadership of multifunctional IT teams across Latin America, ensuring delivery of projects such integration of new systems and emerging technologies (AI and IoT) to drive innovation, productivity improvements and operational cost reduction.• KPIs creation to monitor and enhance team performance, ensuring SLA (Service Level Agreement), compliance and fast resolution of critical incidents, leading to increased customer satisfaction.• Implementation of agile methodologies (Scrum, DevOps), improving efficiency in software development and technical support.• Implementation of IT governance processes in compliance with global security standards and regulations, such as ITIL, ISO 27001, and ISO 9001.• Oversight of server upgrades, migration, and cloud solution implementations.• Management of the software lifecycle, including updates, maintenance and enhancements, along with the development of continuity and disaster recovery plans.• Planning and control of IT budgets and vendor management. Show less

Sumaré, São Paulo, Brasil

• Leadership of the project management team, overseeing a portfolio of more than 100 simultaneous projects.• Application of various methodologies to ensure successful deliveries.• Strict control of scope, quality, schedule, and budget.• Effective communication with stakeholders at different levels of the organization to ensure alignment of expectations, goals, and deliverables.• Management of demands, capacity, and budget.• Promoting collaboration and professional… Show more • Leadership of the project management team, overseeing a portfolio of more than 100 simultaneous projects.• Application of various methodologies to ensure successful deliveries.• Strict control of scope, quality, schedule, and budget.• Effective communication with stakeholders at different levels of the organization to ensure alignment of expectations, goals, and deliverables.• Management of demands, capacity, and budget.• Promoting collaboration and professional development to achieve defined objectives. Show less

Sumaré, São Paulo, Brasil

• Leadership of the SAP consulting team across various modules such as FI, CO, BW, BASIS, and ABAP.• Management of demands, team planning, proposal creation, and technical solution architecture.• Responsible for improving team performance and customer satisfaction.

Sumaré, São Paulo, Brasil

Management of cross-functional teams in various projects, like: • International rollout of the SAP system; • Implementation of SAP Fiori, SAP GRC, SAP TDF and Salesforce; • SAP ERP implementation in Latin America plant; • Web and application deployments; • Connectivity projects; • Server migrations; • System upgrades; and more.

Sumaré, São Paulo, Brasil

Coordination of the team of BASIS consultants and development.Responsible for improving the assertiveness of proposals and delivery times.

Definition and execution of improvement in systemic processes in collaboration with customers: Configuring SAP solutions, optimizing processes to achieve requirements and improving system integration. Main customers:• Deicmar (Port Operator): Leader of the logistics module in SAP implementation;• Farmoquímica (Pharmaceutical): WM Consultant in SAP implementation;• Elektro (Electric Energy): MM/WM Consultant for systemic improvements

Itajubá Area, Brazil

Leadership of SAP consultant team in the PP, QM and PS modules.Responsible for improving efficiency and reducing response time to problems.Management and execution of IT projects, including system specification and configuration.

Campinas, São Paulo

Responsible for IT projects implementation for logistics and production.Acting in international teams to ensure a successful conclusion.

Campinas, São Paulo, Brasil

Analysis and administration of production and logistics processes, focusing on solutions to improve operational workflow.Definition and execution of systemic processes in partnership with internal customers.Specification and configuration of SAP system, adapting solutions to meet business requirements and optimize system performance.

Campinas, São Paulo, Brasil

Campinas, São Paulo, Brasil

Support and customer service;Installation and basic administration of Servers;Computer Maintenance;Network Installation and Administration.

Hortolândia, São Paulo, Brasil

First-level support for customers such as Fiat, Sousa Cruz and Ambev.Administration of mainframes at a basic level, ensuring continuity of service and reduced downtime.

Master Of Business Administration (Mba), Strategic Business Management

Executive Mba, Project Manager - Pmp

Bachelor'S Degree, Computer Systems Analysis/Analyst

Técnico Informática, Tecnologia Da Informação