• Business Growth & Marketing: Plan and run marketing campaigns to help the company expand.• Support client success: Build strong relationships with clients, ensuring they’re happy and successful.• Create engaging content: Make videos, ads, and other content that connects with our audience.• Work with teams: Collaborate with developers, designers, and team augmentation members, ensuring smooth integration and alignment with company goals.

- Social Media Management - Animation & Motion Graphics- Corporate Videos & Commercials- SEO Content- Video Editing Services

- Creating, analyzing, and organizing data related to sales and client interactions to optimize the sales process and support strategic decisions.- Ensuring clear communication between leads, teammates, and directives. (Daily communications & follow-ups, creating meeting agendas)- Summarize meetings, create action plans, and ensure the accomplishment.

• Growing affiliate network: cold outreach to YouTubers, Media, Influencers. Negotiations, onboarding, paperwork if needed• Managing key accounts: regular communication with affiliates, analyzing their performance, and offering recommendations on how to improve• Building reports using internal data, optimizing overall affiliate channel performance• Establish, nurture, and maintain great 1:1 partnerships with top influencers and social media creators• Ensure consistent messaging for the brand with influencers• Research, identify and manage influencer relationships• Leverage influencer content for brand marketing materials• Use existing strategy to set performance and brand-building KPIs on a partner-by-partner basis

-Order management tasks, including creating orders, managing cancellations, processing returns, credit notes, invoices, and exchanges.- Communicating with customers through various channels.- Assist customers in a timely and professional manner- Respond to customers in accordance with KPIs

I partnered with Wondershare to launch a YouTube channel in Spanish, building it from scratch to promote their latest software at the time, Wondershare Recoverit. I handled everything from content creation, scripting, filming, and video editing to running campaigns, helping some videos reach around 1 million views and boosting engagement and visibility.

Succesfully retain customer.Re-engage customer with better deals.Develop frequent communication with teammates.Provide and help clients with issues on their phone.Relationship management.

Personal Concierge for American ExpressPremium Customer Service for Exclusive ClientsBilling and Problem Resolutions