Diego Barcelos Email and Phone Number
Currently working as Relationship Manager at Banco do Brasil S.A, Brazil´s biggest public bank. Opened to discover new opportunities, mainly in different countries: there is always space for growing and starting over in a life changing career within a total different reality. We must be opened to get out of the box.Experienced professional focused on using my background of over 10 years of customer service, mostly in the banking/financial environment and my academic formation in the international relations/business to create positive value to people and companies wherever I work.I believe that every position has its potential to help us achieve professional growth, exchange cultural and work knowledge and we should take it as a chance to make a difference no matter what is under our responsibility. Our motivation is the key to success and can make barriers become challenges to overcome.I have a lot of experience with managing administrative issues and employees. Also, working with costumer service, sales, deadlines, targets achievement, banking products of several types and investments are part of my day-by-day activities.I am an empathic person, good at dealing with people establishing a healthy communication. I have executed successfully teamwork tasks learning a lot over the years with no restrictions to share information and help others in order to help the team walk at a similar productive pace. Besides, I am happy to attend to customer demands of all kinds, guaranteeing their satisfaction and absorbing their feedback to improve the service. Plus, I appreciate the the processes and steps of executing tasks never done before. It is something I enjoy a lot.I enjoy living a balanced healthy life. I seek to take care of my nutrition and practise some physical activities, like CrossFit, without letting aside the pleasures that life can provide us, and for me, one of those things is travelling. I love to discover new places, cultures, gastronomy, etc. This is one of the reasons I am fluent in English and Spanish and started studying German and French.Do you want to talk more? Please reach me at my e-mail, below, or message me!e-mail: diegodbarcelos88@gmail.com
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AssessorBanco Do Brasil Dec 2023 - PresentRio De Janeiro, Rio De Janeiro, Brasil -
Relationship ManagerBanco Do Brasil Feb 2019 - Nov 2023Campos Dos Goytacazes, Rio De Janeiro, BrazilWorked from home from March 2020 to Janyary 2022. The main activities have always been 100% remote. They consist on the management of a portfolio of over 800 clients by providing all banking and financial solutions they need alongside the appropriate planning and its strategic execution to overcome the individually established targets, contributing to the results of the digital bank branch. Developing and implementing staff training, whenever necessary, is also something eventually performed.
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Services ManagerBanco Do Brasil Nov 2017 - Feb 2019São João Da Barra, BrazilPosition focused in administrative and procurement processes, besides sales and targets to achieve. The main activities were managing the face-to-face customer service of individuals and companies as well as all the account, administrative and treasury services of the bank branch. Responsible for a team of employees consisting of 6 clerks, 2 cashiers, 3 security guards, 1 intern, 1 telephonist and 1 apprentice. .
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Business AssistantBanco Do Brasil May 2015 - Nov 2017Campos Dos Goytacazes, Rj, BrazilBack-office position for the relationship manager, which consisted on providing business support to the manager in all negotiations with his customer portfolio in all areas: loan, funding, leasing, investments, insurances, private pensions, debt collection, etc., and helping him to achieve his sales targets. It was also part of the routine to cover for the relationship manager during his absences.
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Bank ClerkBanco Do Brasil Jul 2013 - May 2015Campos, Rio De Janeiro, BrazilEntry-level position for the banking industry in Brazil. The main activities were to provide banking services to customers, such as account opening and closing, information about debts, balance and checks. There some individual targets to sell banking products such as loans, insurances, savings bonds, pension systems, credit cards and car finance. One of the achievements during this position was running the “microlending campaign” as of the best success cases in the state of Rio de Janeiro.
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CashierBanco Do Brasil Aug 2012 - Jul 2013Natividade - Rio De Janeiro - BrazilA very fast-paced with attention to details and demand for agility position. Main activities were receiving and processing all incoming payments, receipts, deposits, wire transfers and checks and solving all Cashier related issues and doubts from clients. Assisting the Services Manager to manage the ATMs was also a weekly activity.
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International Customer Support AgentCtis May 2010 - Jul 2012Campos Dos Goytacazes, Rj, BrazilCall Centre Service provided to Brazil's biggest Oil and Gas Company: Petrobrás S.A. Main activities: provide solutions, via telephone and e-mail, to the financial demands, complaints and doubts from customers, suppliers and employees from the company regarding international payments and receipts. Development and implementation of staff training and the organization and edition of the procedures used by the Call Centre agents was also part of the day-by-day activities. -
Information Technology InternFaculdade De Medicina De Campos Jul 2006 - Jan 2007Campos Dos Goytacazes, Rj, BrazilMaintenance of the computers from the informatic laboratories and also monitoring the usage of the computers by the college students.
Diego Barcelos Skills
Diego Barcelos Education Details
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International Relations And Affairs -
Computer And Information Sciences And Support Services
Frequently Asked Questions about Diego Barcelos
What company does Diego Barcelos work for?
Diego Barcelos works for Banco Do Brasil
What is Diego Barcelos's role at the current company?
Diego Barcelos's current role is Relationship Manager Improving and Valuing the Customer Experience| Customer Service | Banking | International Business.
What schools did Diego Barcelos attend?
Diego Barcelos attended Ibmec, Universidade Candido Mendes, Ifrj - Instituto Federal Fluminense.
What skills is Diego Barcelos known for?
Diego Barcelos has skills like Leadership, Customer Experience, Banking, Ethics, Public Speaking, Banking Solutions, Credit Cards, Training And Development, Windows, Sales, Interpersonal Relationships, Cold Calling.
Who are Diego Barcelos's colleagues?
Diego Barcelos's colleagues are Waldimarlen Alves, Rosana Guimaraes, Fátima Gonçalves, Rogério Affonso Do Rego, Luan Anacleto, Ivan Rib, Fabio Valero.
Not the Diego Barcelos you were looking for?
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Diego Barcelos
Potencializando Marcas Com Propósito | Estrategista De Marketing E Fundador Da Agência TaborPorto Alegre, Rs1agenciatabor.com.br4 +151990XXXXX
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DIEGO BARCELOS
Gestão De Tecnologia Da Informação | Instrumentista Sma | Cybersecurity | Power Bi | Análise De DadosTiradentes, Mg -
Diego Barcelos
Resident & Civil Engineer | Construction Manager | Project And Contract | Infrastructure | Works | Highways | Management | LeadershipSão Paulo, Brazil
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