Diego Diaz Pabon Email & Phone Number

Atlanta, GA, US

New York, NY, US

• Serve as a tenured Senior Manager and thought leader to support and execute the Business Blueprint analytics roadmap, specifically focused on the Small Business Checking Account Portfolio supporting the team with.
• Manage end to end analytical projects for BCA which drives acquisition of ~160K new customers with ~1.5 billion in deposits and more than 5 billion in inflows and outflows transactions.
• Provide Analytics that ensure primacy behaviors for the products (22% of total portfolio) as well as create strategies to promote inactive customers to convert them into a profitability stages.
• Own monthly performance review for the products which includes the product performance and deep dives for specifics topics/trends to present results to leadership teams.
• Layout Executive leadership presentations with deep dive and recommendations for the product, working closely with leaders and prepare analytics for leadership to deep dive in their portfolio and provide insights on.
• Acting as a SME of Checking data across American Express.

Charlotte, North Carolina, US

• Responsible for providing data analytics to the Consumer Deposits segment, primary focus areas include portfolio management, features and product analysis, customer engagement, primacy trends and cross products.
• Lead the TruNorth segmentation across the bank improving acquisition and customer engagement for core products such as Checking, Savings and Credit Cards
• Serving as Analytics partner across multiple areas such as Product management, Marketing, Risk Management, Compliance, Operations and Information Delivery teams in all data and reporting needs.
• Supporting business partners in different initiatives that drive about 40 million in revenue or expenses savings across multiple business cases.
• Co-lead a team of 3 analysts, improving visibility into channel performance through insightful reporting, and providing quicker delivery of demands by expanding their resources. Turnaround of their ad hoc reports went.

Charlotte, NC, US

• Partnered with business leaders to better align strategy with business intelligence. Helped create processes that automated the collection of data and reporting of revenue and account balances. Wrote queries, produced.
• Helped establish data streams for ongoing benchmarking studies that are influential in identifying opportunities for new products and revenue growth, as well as risks in market share.
• Provided requirements needed to develop processes for automated reporting, reducing manual output and speeding up delivery.
• Created validation procedures that were critical in monitoring production defects that would impact accurate reporting.

Bloomington, Illinois, US

• Responsible for developing of portfolio and transaction management strategies for credit card products such as rewards strategies, insurance and non-insurance spend for mature and new accounts maximizing Revenue.
• Rebuilt the new risk segmentation for collection creating the optimal segmentation of early delinquent stage population through the credit bureau, account management and collection operation data getting an optimal.
• Assist in providing data to develop analytics with Visa and credit bureaus to conduct in-market tests to help inform which accelerated earn category or categories will best motivate cardholders to increase usage of the.

Cleveland, TN, US

• Responsible for developing of Credit Policy & Strategy across new & existing suite of unsecured and secured Products with goal of maximizing Revenue opportunities by leveraging new technology and data to increase both.
• 1000+ Retail Locations, Online Business, and the new Direct Mail channel
• Lead the MIS Team in Risk Management providing the reporting suite and tracking for new and existing Strategies, developing reports to track the Direct mail campaigns performance to ensure the KPIs, models, tools and.
• Develop & harness strong understanding of Customer Needs into relevant Lending Products and Credit Strategy, for both existing Customers as well as identifying new Customers working closely with members of the Data.

Bloomington, Illinois, US

• Providing a deep and holistic understanding of State Farm Credit Card portfolios, identifying risk drivers, key customer segments of the portfolios, and risk/opportunities in current acquisition strategy for new.
• Developed business growth opportunities by identifying and measuring profitable business prospects to creates different dynamics for the business partnering across different functional teams such as Risk Management.
• Analyzed the requirements to ensure all the required data is available by using TSYS TS2 processing system and wrote SAS and SQL scripts to examine the datasets.

New York, New York, US

• Responsible for evaluating portfolio segments, supporting the constructs of deepening and acquisitions strategies, and performing credit performance analyses to analyze, validate and optimize the credit policies.
• Track existing statistical models (scores) to evaluate damage in their predictive capacity and provide actions plans.
• Design and maintain MIS quarterly performance of scoring models.

New York, New York, US

• Responsible for Analyze fraud trends in various countries and implement in-house strategic detection (Access) tools that allow businesses to reduce financial fraud and credit losses.
• Implemented and develop MIS Fraud and Authorization, created for the upgrading and maintenance of information for fraud prevention strategies in Hubs within Colombia and El Salvador
• Standardized processes between El Salvador and Colombia COEs, ensuring the integrity of data between both entities.
• Implemented and developed MIS operations for the monitoring and control of Fraud Processes and Authorizations, specifically designed for the Hub of Colombia and El Salvador.

New York, New York, US

• Ensure the daily sales report, applications, and new bank customers based on the information of internal databases, and warehouse data to supply to the commercial area new strategies in its operations.
• Calculated compensation of more than 1k financial advisors, supporting the Sales team with ~850 monthly complaints with data research.
• Analyzed the data available in the data warehouse and other data bases of the bank and then provide insights to the Sales team to improve goals and the quality of the new to bank customers.

Banking Course, Banking Fundamentals

Bachelor'S Degree, Computer Science