As MS manager I'm responsible for the effective and efficient day-to-day Managed Services operations, manage the team to have the right set of technical skills, in the immediate and long-term, which are focused on the Manged Services catalog and emerging technologies.Lead and implement Managed Services vision, goals and strategies.Conduct face-to-face customer loyalty meetings for all Managed Services customersEnsure the smooth operation of communication networks and Servers Infrastructure in order to provide maximum performance and availability for MS customers.

As Network Engineer at ITpointe, I'm responsible for the following tasks in the Managed Service team:a) Account Manager for managed services customersb) Provide support for critical servers and network systemsc) Provide information to the client such as reports, invoices, project proposals, review open projects, and review open issues from the helpdesk and system engineering groups.d) Provide end-user training.e) Troubleshoot any issue as necessary.f) Design, configure and support Cisco Unified Communication Solutions.g) Install, configure and support of data center solutions based on VMware technologies.

As Infrastructure Coordinator at Opencrom I was responsible for installing, maintaining and supporting computer communication networks within EstarSeguros S.A organisation. My goal was to ensure the smooth operation of communication networks in order to provide maximum performance and availability for their users, such as staff, clients, customers and suppliers.

In charge of supervising and maintaining the levels of network vulnerabilities found by the QualysGuard Appliance, administration of Symantec Endpoint Protection Manager Console and Windows Server Update Services. Administration, support and troubleshoot of the entire nation wide voice network and Video Conference System, co-administrator of active directory system and group policy management in Windows Server 2003 environment. Leader of IT regional and local infrastructure projects.

Installing, configuring and troubleshooting software and hardware of computers with Windows 2000 and Windows Xp operating system.

Responsible for all the technological operations of the company using applications tools for managing the auto parts inventory and giving technical support and training for users. Also I was the network administrator; managing data security, file server, internet access and maintaining the cable infrastructure