Diego Fernando Valenzuela Cadena Email & Phone Number

Bogotá, Capital District, Colombia

• Functions:
• Defined methodological guidelines and provided standard tools for projects.
• Implemented project measurement models, ensuring quality and customer satisfaction.
• Managed risks and documented repositories, presenting periodic reports.Achievements:
• Led the implementation of OpenProject across LATAM, covering 700 projects and 5000 professionals.

Bogotá, Capital District, Colombia

Mentorship Program on Purpose utilizing the Life Re-Vision (RVV) methodology applied in various workshops, including the Advanced Workshop: Your Purpose in Tribe. In this program, we are in a continuous learning process on topics of purpose, leadership, and personal effectiveness.

Bogotá, Distrito Capital, Colombia

• Functions:
• Coordinate improvement and transformation projects to enhance project team efficiency by refining processes, procedures, tools, and methodologies.
• Ensure proper utilization of defined methodologies and processes within project teams to ensure standardization, support, and validation of processes and knowledge.
• Manage the workload plan for the operations area to ensure proper allocation of technical resources, adhering to agreed budgets and timelines.
• Monitor project and portfolio KPIs and OKRs, generate analyses to facilitate corrective actions for deviations, and ensure their success.Achievements:
• Led the successful execution of the Agile/Scrum transformation project within the software projects area, achieving a 15% reduction in delivery times, while leading over 300 professionals across LATAM. Ensured.

Bogotá - Colombia

• Functions:
• Formulate quality action plans tailored to the objectives of each process to ensure satisfaction of internal and external customers, continuous improvement, and alignment with organizational goals.
• Define and monitor process indicators to ensure process objective attainment through root cause analysis and the implementation of corrective, preventive, and remedial actions in response to deviations.
• Plan and execute internal and external audits to ensure alignment of international process with international standards such as ISO 9001 / ISO 20000-1 / ISO 14000 / OSHAS 18001 / CMMI-DEV for all company.
• I spearheaded the implementation of a risk model across LATAM, benefiting over 30 project managers and 10 program managers across 3 countries, optimizing risk management in a rational and documented manner, and.
• I successfully coordinated the consolidation project for the audit system in different LATAM countries. This effort streamlined processes and reduced execution time by 30% through integrated inspections across diverse.

Bogotá, Capital District, Colombia

• Functions:
• Ensure the proper implementation of defined processes in LATAM implementation and service projects by conducting process and knowledge audits.
• Design the service model for assigned projects to ensure ultimate client satisfaction. This involves setting service levels, response times (SLAs), communication channels, and interactions among stakeholders.
• Support the project team in defining and tracking corrective, preventive, and remedial actions to achieve project objectives.Achievements:
• I was a member of the global team that completely rebuilt the service project management process based on ITIL. This effort harmonized standards and guidelines worldwide, fostering collaboration across teams in.
• I developed the service model (support levels, ANS, communication channels, response protocols, etc.) for the Civil Registry and Identification Service of Chile (SRCeI), which manages data for 18 million citizens. This.

Bogotá, Distrito Capital, Colombia

• Functions:
• Define, deploy, and ensure adherence to project methodologies for their proper execution and fulfillment of contractual agreements with clients.
• Create and manage the control system for project methodologies and costs.
• Audit digital transformation and operational growth projects for different client companies.Achievements:
• I designed and implemented a project methodology that streamlined the administrative and operational processes of the company.
• I simplified and optimized the allocation of human resources among teams, reducing it from days to hours.

Bogotá, Distrito Capital, Colombia

• Functions:
• Plan remodeling projects based on the design agreed upon with the client, considering materials, suppliers, costs, timelines, and schedule.
• Design engineering solutions to address client requirements and needs, as well as those defined by the interior designer.
• Monitor project execution in terms of time, cost, and quality.Achievements:
• Achieved a 15% reduction in project costs by implementing an efficient strategy for materials and suppliers, enhancing overall project profitability.
• Maintained a high customer satisfaction rate of 95% through interviews and surveys conducted throughout the project, generating positive recommendations and references for future projects.

Tres Cantos, Comunidad De Madrid, España

• Functions:
• Manage and monitor time execution, progress, costs, and profitability indicators for over 500 projects within the infrastructure division, ensuring project health through KPI tracking on project dashboards.
• Identify lessons learned and improvement opportunities in projects to share with other teams, fostering continuous cross-functional improvement.
• Monitor customer satisfaction for each project to ensure project quality using Net Promoter Score (NPS).
• Prepare executive reports based on data analysis and variable correlations from projects.Achievements:
• Enhanced customer satisfaction by 15% through the implementation of actions based on Net Promoter Score (NPS) results, resulting in improved project execution.

Bogotá, Distrito Capital, Colombia

• Functions:
• Lead the ISO 9001 Quality Management System in two nationwide branches to ensure service quality delivered by the company, through defining processes, monitoring indicators, conducting audits, and taking actions to.
• Lead the strategic planning committee to ensure business continuity and market share improvement through the Balanced Scorecard (BSC) methodology.
• Define and monitor the commission payment methodology for sales representatives, aligning results with the company's strategy to positively impact business OKRs.Achievements:
• Increased the company's market share by 5% by introducing a new product line that addressed market issues through innovation. The impact of this was monitored using the Balanced Scorecard (BSC) methodology.
• Pioneered a new type of consultative seller (TaT) and a new commission payment scheme for both traditional and consultative sales representatives. This led to a 10% increase in overall company profitability through a.

Bogotá, Distrito Capital, Colombia

• Functions:
• Inspect the proper application of standard operating procedures (SOPs) on the production line through operator support, supervision, and auditing. With the goal of ensuring production and quality levels defined by.
• Standardize and enhance processes, tools, and methods to improve productivity and quality indicators within the production line.
• Conduct time and motion studies on production operators to identify standards and deviations, enabling improved process control.Achievements:
• Successfully implemented the 5S methodology to enhance order and cleanliness and optimize material and product flow within the production plant. This led to a 5% reduction in non-conforming products attributed to these.
• Reduced the rate of non-conforming products at the end of the production line by 0.5% through the implementation of experiments across the production line and the establishment of in-process product control points.

Colombia

Colombia

Bogotá, Distrito Capital, Colombia

Bogotá, Distrito Capital, Colombia

Bachelor Of Engineering - Be, Industrial Engineering, 4.1

Master Of Business Administration (Mba), Business Administration And Management, General