Diego Freitas Email & Phone Number

Rio De Janeiro, Rj, Br

Rio De Janeiro, Rio De Janeiro, Brazil

• Estruturar o Squad de Customer Relationship (Gerar documentação e detalhamento das etapas do processo de ongoing)• Documentar a Jornada do Cliente, integrando as mais diversas areas que possuam contato com cliente.• Promover a cultura customer centric, que já é parte dos valores fundamentais da empresa• Estruturar a rotina de pesquisas de Satisfação • Capturar e tratar os dados( pesquisas de Satisfação)• Ser o Guardião do plano de ações que são criados apos pesquisas de satisfação• Integrar as mais diversas áreas a visão customer centric.• Implementar o Novo CRM (Salesforce) - Construir e desenhando todo o processo junto ao time de venda.

Rio De Janeiro, Rio De Janeiro, Brazil

Acting for student retention in Oil and Gas / Energy companies. Present action plans to managers in order to prove that the course would be the most suitable for their company. 90% retention success / And in the 10%, we lost the company but the student from the company came to study privately with us.

Brazil

• Lead the process of switching the team from Sales to Product.• Coordinate with the Product Service team the schedule for the implementationactions, expose it to the customer, and make sure that this process is accomplished.• Send weekly updates on the implementation process and schedule bi-weeklyupdate meetings between customers and the PS team.• For the clients already implemented, send weekly check-in e-mails (High Touchclient), and schedule monthly or bimonthly meetings, which serve as a bridge tothe QBR's.• Produce QBR's / Performance Review.• Produce Reports that show the customer's health score and scale the risk of churn.• Performing satisfaction surveys ( NPS/ CSAT/ Meet Your Needs)

Chicago, Illinois, Usa

• Participating in the Kick-off process, organizing the first strategic alignment meeting;• Lead the onboarding Meetings.• Track the usage of the Platform.• Offer Support ( Proactive and reactive ) - via Intercom.• Track all tickets created ( related to bug/issue and requests) - via Jira.• Send monthly Check-in emails.• Active participation on the renewal process, as on the Up-sell and Cross-sell.• Produce strategic insights for the product team in order to improve the customerexperience using the platform.

Rio De Janeiro

• Lead the process of switching the team from Sales to Product.• Coordinate with the Product Service team the schedule for the implementationactions, expose it to the customer, and make sure that this process is accomplished.• Send weekly updates on the implementation process and schedule bi-weeklyupdate meetings between customers and the PS team.• For the clients already implemented, send weekly check-in e-mails (High Touchclient), and schedule monthly or bimonthly meetings, which serve as a bridge tothe QBR's.• Produce QBR's / Performance Review.• Produce Reports that show the customer's health score and scale the risk of churn.• Performing satisfaction surveys ( NPS/ CSAT/ Meet Your Needs)

Rio De Janeiro

Responsible for prospecting customers, by using sources that were produced by the Marketing team, as well as by my own research through an active search on platforms such as LinkedIn and contact databases.In addition to direct prospecting, I also created playbooks(per industry), segmenting my contacts into stages to make contact with the lead more attractive. When the meeting was set, I presented them with a short demo of the product, as well as a summary of the company and how Loyalty and Incentives would impact their business.The results were over 100 This gave me a conversion rate of 20%, in a market with clients with a high LTV, it is something positive.

Rio De Janeiro

I had the opportunity to work with different types of students ( Both teaching Portuguese and English), and I could help them explore more the language on the context of Business and corporative subjects. I not only worked on corporates ( all source of industries), But I also worked with diplomatic representations.The results I got are enormous and reverberate until today, having some of my students leading teams in American companies, and having experience abroad, are 2 good examples.

Physical Therapy - Fisioterapia, Physical Therapy/Therapist

Language, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Examination For The Certificate Of Proficiency In English, Foreign Languages, Literatures, And Linguistics

Extension Course, Public Health Education And Promotion