Diego Freitas Email and Phone Number
Diego Freitas work email
- Valid
Diego Freitas personal email
I can help businesses do better with their customers.A Dynamic and motivated professional, with proven records of generating and building relationships, and increasing retention and reducing churn. Experienced in managing multiple accounts (High Touch / High LTV )and boosting the relationship with them. A SaaS expert, but I can easily adapt to different type environments and industry. Skilled in demonstrating exceptional communication skills and making critical decisions during challenges.Adaptable and transformational Agile professional with an ability to work both independently and with a team, delivering effective results (Churn reduction, increase on the retention rates, and improving services metrics such NPS/CSAT/AHT(Average handle time) / CES ( Customer Effort Score). Experienced using: CRM's such as Salesforce and Hubspot; Office 360 and G-suit; PowerBI. Native Portuguese speaker, Fluent English and Basic Spanish. I know how to make a customer happy, making them stay. If you want to know more, send me a PM.
Equinix
View- Website:
- equinix.com
- Employees:
- 14173
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Senior Customer Success ManagerEquinixRio De Janeiro, Rj, Br
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Customer Success AnalystShape Mar 2023 - PresentRio De Janeiro, Rio De Janeiro, Brazil• Estruturar o Squad de Customer Relationship (Gerar documentação e detalhamento das etapas do processo de ongoing)• Documentar a Jornada do Cliente, integrando as mais diversas areas que possuam contato com cliente.• Promover a cultura customer centric, que já é parte dos valores fundamentais da empresa• Estruturar a rotina de pesquisas de Satisfação • Capturar e tratar os dados( pesquisas de Satisfação)• Ser o Guardião do plano de ações que são criados apos pesquisas de satisfação• Integrar as mais diversas áreas a visão customer centric.• Implementar o Novo CRM (Salesforce) - Construir e desenhando todo o processo junto ao time de venda. -
Retention SpecialistFreitas Soluções Empresariais Jan 2014 - PresentRio De Janeiro, Rio De Janeiro, BrazilActing for student retention in Oil and Gas / Energy companies. Present action plans to managers in order to prove that the course would be the most suitable for their company. 90% retention success / And in the 10%, we lost the company but the student from the company came to study privately with us.
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Senior Enterprise Customer Success ManagerLoupen Tecnologia Aug 2022 - Mar 2023Brazil• Lead the process of switching the team from Sales to Product.• Coordinate with the Product Service team the schedule for the implementationactions, expose it to the customer, and make sure that this process is accomplished.• Send weekly updates on the implementation process and schedule bi-weeklyupdate meetings between customers and the PS team.• For the clients already implemented, send weekly check-in e-mails (High Touchclient), and schedule monthly or bimonthly meetings, which serve as a bridge tothe QBR's.• Produce QBR's / Performance Review.• Produce Reports that show the customer's health score and scale the risk of churn.• Performing satisfaction surveys ( NPS/ CSAT/ Meet Your Needs) -
Customer Success ManagerGroundbreaker Dec 2021 - Aug 2022Chicago, Illinois, Usa• Participating in the Kick-off process, organizing the first strategic alignment meeting;• Lead the onboarding Meetings.• Track the usage of the Platform.• Offer Support ( Proactive and reactive ) - via Intercom.• Track all tickets created ( related to bug/issue and requests) - via Jira.• Send monthly Check-in emails.• Active participation on the renewal process, as on the Up-sell and Cross-sell.• Produce strategic insights for the product team in order to improve the customerexperience using the platform. -
Customer Success ManagerFielo Mar 2021 - Dec 2021Rio De Janeiro• Lead the process of switching the team from Sales to Product.• Coordinate with the Product Service team the schedule for the implementationactions, expose it to the customer, and make sure that this process is accomplished.• Send weekly updates on the implementation process and schedule bi-weeklyupdate meetings between customers and the PS team.• For the clients already implemented, send weekly check-in e-mails (High Touchclient), and schedule monthly or bimonthly meetings, which serve as a bridge tothe QBR's.• Produce QBR's / Performance Review.• Produce Reports that show the customer's health score and scale the risk of churn.• Performing satisfaction surveys ( NPS/ CSAT/ Meet Your Needs) -
Sales Development RepresentativeFielo Sep 2020 - Mar 2021Rio De JaneiroResponsible for prospecting customers, by using sources that were produced by the Marketing team, as well as by my own research through an active search on platforms such as LinkedIn and contact databases.In addition to direct prospecting, I also created playbooks(per industry), segmenting my contacts into stages to make contact with the lead more attractive. When the meeting was set, I presented them with a short demo of the product, as well as a summary of the company and how Loyalty and Incentives would impact their business.The results were over 100 This gave me a conversion rate of 20%, in a market with clients with a high LTV, it is something positive.
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English/Portuguese Business InstructorD´Freitas Soluções Linguísticas Jan 2012 - Dec 2021Rio De JaneiroI had the opportunity to work with different types of students ( Both teaching Portuguese and English), and I could help them explore more the language on the context of Business and corporative subjects. I not only worked on corporates ( all source of industries), But I also worked with diplomatic representations.The results I got are enormous and reverberate until today, having some of my students leading teams in American companies, and having experience abroad, are 2 good examples.
Diego Freitas Skills
Diego Freitas Education Details
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Physical Therapy/Therapist -
Teaching English As A Second Or Foreign Language/Esl Language Instructor -
Foreign Languages, Literatures, And Linguistics -
Public Health Education And Promotion
Frequently Asked Questions about Diego Freitas
What company does Diego Freitas work for?
Diego Freitas works for Equinix
What is Diego Freitas's role at the current company?
Diego Freitas's current role is Senior Customer Success Manager.
What is Diego Freitas's email address?
Diego Freitas's email address is di****@****.com.br
What schools did Diego Freitas attend?
Diego Freitas attended Universidade Castelo Branco - Ucb, University Of Cambridge, Michigan State University, Harvard University.
What are some of Diego Freitas's interests?
Diego Freitas has interest in Politics, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Arts And Culture, Health.
What skills is Diego Freitas known for?
Diego Freitas has skills like Microsoft Office, Microsoft Word, Public Relations, English, Physical Therapy, Medical Translation, Translation, Orchestral Music, Music Production, Microsoft Excel, Pesquisa, Atendimento Ao Cliente.
Who are Diego Freitas's colleagues?
Diego Freitas's colleagues are Neil Chang, Craig Terblanche, Onyekachi Amarikwa, Kim Lemmens, Priyanka Bhargava, Rowdy Van Rijn, Patrick Shagena.
Not the Diego Freitas you were looking for?
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Diego Freitas
Greater São Paulo Area -
1equinix.com -
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