Diego León Email & Phone Number

Bogota, D.C., Capital District, Colombia

Functions:• Develop a strong relationship between Business and Operations teams to ensure costumer operations and compliance with guidelines required by Citi and local regulations.• Serve as the client's main point of contact to simplify daily transactional and non-transactional operations and processes, contributing to the constant improvement of their experience.• Coordinate with internal areas the processes necessary to complete the client's requests.• Follow up and… Show more Functions:• Develop a strong relationship between Business and Operations teams to ensure costumer operations and compliance with guidelines required by Citi and local regulations.• Serve as the client's main point of contact to simplify daily transactional and non-transactional operations and processes, contributing to the constant improvement of their experience.• Coordinate with internal areas the processes necessary to complete the client's requests.• Follow up and contribute to the achievement of the product and business objectives in digitalization strategies, remediation, campaigns, among others.• Guarantee compliance with the needs, policies, instructions, manuals and any guidelines established by Citi and/or local regulations. Show less

Bogota,D.C., Capital District, Colombia

Functions: • Conduct market research and business reports. • Develop a project to optimize the transport and logistics process for pharmaceutical products. • Monitor and integrate the commercial area, quality and pharma. • Carry out audits of internal procedures. Achievements: • Analyzed the information collected from the market to make reports and present business plans to management. • Developed an improvement project to avoid temperature deviations during the… Show more Functions: • Conduct market research and business reports. • Develop a project to optimize the transport and logistics process for pharmaceutical products. • Monitor and integrate the commercial area, quality and pharma. • Carry out audits of internal procedures. Achievements: • Analyzed the information collected from the market to make reports and present business plans to management. • Developed an improvement project to avoid temperature deviations during the handling of pharmaceutical products within the supply chain in the main bases of the airline. • Improved communication between areas to ensure quality and compliance with regulations in the sector. • Achieved assertive conflict resolution through detailed investigation of irregularities within the airline network, providing effective solutions. Show less

Bogotá, Capital District, Colombia

Functions:• Track, communicate, and impact on key performance indices such as customer risk, satisfaction, on time delivery, among others. • Compliance with flow planning.• Performance to site level KPIs.Achievements:• Improved communication of workflow status between Operations and Area Managers while escalating any Customer Experience Risk to upper management.• Advised, coached and effectively supported new managers and colleagues on the central flow standards and… Show more Functions:• Track, communicate, and impact on key performance indices such as customer risk, satisfaction, on time delivery, among others. • Compliance with flow planning.• Performance to site level KPIs.Achievements:• Improved communication of workflow status between Operations and Area Managers while escalating any Customer Experience Risk to upper management.• Advised, coached and effectively supported new managers and colleagues on the central flow standards and procedures.• Successfully analyzed numerical data points in order to assess situations and take proper actions in the company. Show less

Bogota,D.C., Capital District, Colombia

Functions: • Develop business and marketing plans. • Prospect, search and follow up clients to achieve business. • Process information through social networks. Achievements: • Established the commercial and marketing program, through the implementation of brand standardization processes. • Managed to maintain a constant growth in the fulfillment of commercial objectives and the measurement of customer satisfaction through after-sales service. • Increased the… Show more Functions: • Develop business and marketing plans. • Prospect, search and follow up clients to achieve business. • Process information through social networks. Achievements: • Established the commercial and marketing program, through the implementation of brand standardization processes. • Managed to maintain a constant growth in the fulfillment of commercial objectives and the measurement of customer satisfaction through after-sales service. • Increased the indicators of engagement and followers through the generation of content of informative value and the analysis of the information collected on social networks. Show less

Postgraduate Degree, Project Management, 4.6/5.0

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 4.3/5.0

Bachelor Of Engineering - Be, Mechanical Engineering