Responsible for overseeing sales activities for aftermarket products, focusing on customer satisfaction, sales growth, project management, and sales prospecting to identify potential clients and new business opportunities, developing accurate sales forecasts to guide strategic planning.Strong communication skills in English and Spanish are utilized to conduct meetings with clients from Latin America, the Caribbean, Italy, Germany, and France, supporting international collaboration. Frequent meetings are held to review results and track progress, always focusing on achieving and surpassing sales targets. Close collaboration with technical and operational teams ensures seamless service delivery, while providing training and support to the sales team on aftermarket products, maintaining strong relationships with existing customers and developing new opportunities.

As a Service Technician at Satisloh Brasil, the role involves providing comprehensive support to the technical, project, and commercial areas, ensuring operational excellence and customer satisfaction. Monitoring project progress ensures timely completion and adherence to quality standards, while delivering technical support promptly addresses customer needs.Conducting training sessions for customers on equipment and processes enhances their operational efficiency. Implementing continuous improvement initiatives and supporting the lens manufacturing process ensures high-quality production standards. Maintenance of high vacuum chamber and dip coat machines guarantees optimal performance and reliability, significantly improving customer satisfaction and streamlining processes at Satisloh Brasil.

As an expert in Hard Coating and Antireflective (AR) processes at Essilor Colombia, the role involves providing comprehensive support across technical, project, and commercial areas to ensure operational excellence and customer satisfaction. This includes conducting technical visits to clients for detailed analyses and presenting CAPEX estimations for new projects. Planning and coordinating all stages of installation projects, from logistics to finalization, and collaborating with commercial teams to meet customer needs with appropriate technical solutions are key responsibilities.Executing complex technical tasks and providing senior-level support to clients, including installing and maintaining anti-scratch and antireflective (HMC) processes, ensures operational efficiency and quality. Project management involves supervising installation projects to ensure adherence to schedules and quality standards. Detailed assessments identify growth opportunities and process improvements, while technical training for process leaders and supervisors equips them with best practices. The role is pivotal in optimizing processes, developing innovative solutions, and enhancing customer satisfaction at Essilor Colombia.

Providing technical support for optical equipment in Portuguese and Spanish, the role involves assisting remotely and on-site, supporting expansion projects to increase ophthalmic lens production capacity. Implementing and training teams on Dip coating and AR Coating processes ensures efficient, high-quality operations.Leading laboratory expansion projects involves planning and coordinating from initial assessment to final implementation, meeting objectives on time and within budget. Comprehensive technical support minimizes downtime, while effective communication aids diverse clients. The role optimizes laboratory operations, enhances production capacity, and ensures high-quality output through technical support, project management, and training.

As an Automation Technician at CSN, the role involved working on the automation team to address corrective and preventive maintenance needs for unloaders, conveyors, panels, electro-pneumatic valves, sensors, flow switches, frequency inverters, HMIs, DC and AC motors, resolvers, encoders, and mechanical and dynamic brakes. This included working with PLCs such as PAC Systems Rx3i - GE Fanuc, SLC-500 - Rockwell, and SIMATIC Step 7 - Siemens.The position required maintaining a wide range of automation equipment to ensure optimal performance and reliability, contributing to the overall efficiency and productivity of the operations.

As an Electronics Technician Intern at Gerdau, responsibilities included preventive and corrective electrical maintenance, as well as operations in substations. Practical experience included learning Siemens Step 5 PLC through structured coursework, gaining valuable skills in industrial automation and maintenance practices.

Specializing in notebook maintenance, I provide technical support to customers, ensuring their devices operate smoothly with expertise in current operating systems.

Customer service and computer maintenance.