Diego Frias Email & Phone Number

Belén De Escobar, Buenos Aires Province, AR

Buenos Aires, Buenos Aires Province, Argentina

• Manage a team of BI Analysts that provide deep end customer analytics to uncover behavioral and industry trends.
• Provide multi-functional and global Reporting and Analytics support for the company's sales organization, regional sales operations teams and Executive Leaders.
• Responsible for the Design, Development, Rollout, Enablement/Training, continuous improvement and Maintenance of Einstein Analytics rollout for 1900+ Sales/Ops and Specialist users in the company.
• Work with the Salesforce Einstein solution suite to deliver AI-powered prediction models to sales users.
• Work directly with Salesforce account and Success teams on support case management, new features release, roadmap discussion, accelerators, etc.

Buenos Aires, Argentina

This role serves as the Professional Services prime focal contact for handling of all presales operational activities into the Americas International (Canada and CALA) market segment at Avaya. Responsibilities include all matters related to Professional Services presales process (standardization/optimization), APS Quote and Statement of Work creation.

Buenos Aires, Argentina

This role serves as the Professional Services prime focal contact for handling of all presales operational activities into the CALA market segment at Avaya. Responsibilities include all matters related to Professional Services presales process (standardization/optimization), APS Quote and Statement of Work creation, presales tools, escalations and.

Buenos Aires, Argentina

• Acts as a technical lead for APS (Avaya Professional Services) sales opportunities for sevaral different US Regions.
• Serve as an advisor to APS Client Principal’s, Support Associates, account teams and Sales Factory on APS offers, policy, process, and solution best practices.
• Performs sales support activities such as:o Interfacing directly with customers and business partners.o Gathering technical and business requirements.o Positioning and selling APS solutions.o Act as a services.
• Responsible for understanding all APS offers and providing technical sales support on all APS offers.
• Works cross-functionally and develops relationships with account teams, business partners, Avaya Sales Factory, Avaya Customer Care Center, APS Offer Managers, APS pre-sales and delivery resources.
• Responsible for ensuring a smooth hand-off between sales and implementation teams at project kickoffJune 2013 - In addition to the Support Manager Role, I took the Regional Support Manager Lead role supporting the.

• Satellite Capacity planning and maintenance.
• Contact and negotiation with satellite operators.
• Link Budget calculation and analysis.
• Ensure efficient use of Satellite Bandwidth.
• Escalation for RF problems and satellite capacity issues.
• Spectrum analysis using spectrum analyzer.

• Monitoring, troubleshooting, operation and start-up of remote satellite systems.
• Controls the delivery of new services.
• Fault detection and resolution.
• Coaches and trains new operators.
• Field engineer support.

• Designing and programming of software for Logistic operations.
• Design and implementation of a software that manages all the logistics circuit at Movistar for mobile phones.
• Report design using SQL Server and presentation for managers and directors.
• Database administrator and designer.
• Engineering and Network inventory.

Engineer'S Degree, Electronic Engineering With Specialty In Telecommunications

Education record