Diego Garcia Email & Phone Number

Madrid, Community Of Madrid, Spain

Madrid Area, Spain

As Senior Principal, I provide strategic direction for $8.9B worth of potential tender contracts for global outsourcing, ensuring that we sell what we can deliver—and deliver what we sell. To position these deals for success, the team must be fully aligned, and our proposals must not only be market competitive, but they must be true to our delivery.

After having orchestrated simultaneous ISO 9001 and ISO 20000 certifications, I was tapped to transform a country-specific approach to internal auditing procedures into a global approach with standardized systems in place to drive cost savings across the newly matricized organization.I led the Internal Quality Audit Program spanning the areas of Data.

Following a reorganization, I faced a new challenge in my professional path: to anchor operations with fewer resources by holding two simultaneous roles.On the one hand, I was tasked with running HR processes and competencies (recruitment, training, performance review, compensation and benefits, etc.) and on the other, leading the Managed Support Services.

In this role, I was tasked with steering the organization to ISO certification on a global level, implementing a global program that reduced overhead, drove cost savings, and set best practices.I also served as the main point of contact for our contract with Lloyd’s to assist us in this certification process. Recognized as an ITIL and ISO subject matter.

My greatest impact in this role was in securing a new line of business with the largest potential client in the region—the Government of Asturias. I built a solid relationship with the client, demonstrating a genuine interest in helping them to minimize risk, generate cost savings, and improve their IT infrastructure by splitting their outsourcing.

As Service Delivery Manager, I led a high-performance team in providing end-to-end support to the Logistics Applications for DuPont EMEA. During this two-year stretch, I was called on twice to play a strategic Senior Consulting role for the Application Management Services (Government of Asturias) and for the Asturias Offshoring Services (Zurich). CORE.

In this role I led 17 resources supporting DuPont Middleware Server Infrastructure (Wintel & UNIX) and Messaging & Integration Platform (J2EE, Seebeyond) and also interfaced with potential customers, creating and delivering technical presentations to secure new lines of revenue. In addition, I championed a local initiative to create an Open Source.

As a System Engineer, I supported Logistics and Buyer/Sourcing applications, IPlanet development plaftorms for DuPont and also designed, implemented and maintained their middle-ware projects. I also offered global on-call technical support and launched effective technical training programmes. I further acted as SSL administrator. In this role I created and.

In this series of early career roles, I built my technical expertise by developing and administering a series of web applications over different technologies, programming languages, and platforms.AREAS OF CONTRIBUTION: Work Tool & Server Administration│Web Application Development│Technical Support

Master, Master In Business Administration (Mba)

Activities and Societies: Asociación de Antiguos Alumnos del MADE

Bachelor Degree, Computer Sciences

Grant, Computer