Diego Silva Email & Phone Number

Lisbon, Portugal

Lisboa, Lisboa, Portugal

Lisboa, Lisboa, Portugal

As a professional actively engaged in the NOC, I perform various crucial functions to ensure the efficient operation of the network infrastructure. My responsibilities range from constant monitoring to detect and respond to events such as hardware failures, traffic congestion, and security attacks, to real-time issue resolution to minimize impacts on users and company operations.Integral to my duties is conducting preventive maintenance, including software and firmware updates, along with proactive measures to prevent future problems. Dealing with security incidents, such as cyber-attacks, and working to mitigate their effects is another important aspect of my role.Effective communication is essential in the dynamic NOC environment, and it is my responsibility to maintain regular communication with other teams, especially technical support teams and other lines, ensuring a coordinated response to events and incidents.Detailed and up-to-date documentation is a constant priority, covering network infrastructure, operational procedures, and solutions for known issues. Additionally, my role involves continuous analysis of network performance, suggesting improvements to optimize efficiency and reliability.In situations where problems cannot be immediately resolved, I escalate them to specialized teams, ensuring efficient escalation and timely issue resolution. My performance reflects my over 14 years of experience in the field, showcasing me as a dedicated and highly competent professional in the network operations environment.

Carmo, Brazil

As a Senior Analyst, I played a key role in the successful implementation of a tier 2 data center. This involved not only detailed configuration of equipment but also efficient integration into monitoring tools to ensure optimized operation.My responsibilities extended to the operation of TV services, where I ensured the continuous operation of the TV service, covering LIVE TV multicast and TIME SHIFT and CATCHUP unicast. I managed and handled various equipment, including antennas and LNB, RF amplifiers, IRDs (RF to IP), IP Multiplexers (Harmonic), Middleware, transcoding servers (via GPU), Databases, encryption, and Cloud data (MoTV, Cubiware BOLD).One of my crucial responsibilities was testing TV Box software before its official release. In this context, I identified bugs, reported them, and suggested improvements, significantly contributing to the final product's quality. Additionally, I was responsible for developing code for Android Box updates via OTA, ensuring an efficient and error-free process.As a Windows and Linux server administrator, I was tasked with the management and maintenance of these servers, which played a vital role in ensuring TV services. This involved everything from maintenance routines and upgrades to system administration, contributing to the robustness and operational stability of the environment.In addition to supporting teams, I provided active assistance to junior analysts and first-line teams. My experience and dedication not only maintained operational stability but also continually improved the services offered, establishing me as a highly competent and committed Senior Analyst in the field of Networks, IPTV, and OTT.

Paty Do Alferes

I began my journey as a Field Service Technician, playing a crucial role in external operations. After six months, I achieved a significant promotion to the position of Administrative Assistant, where I acted as essential support to supervisors in effectively leading teams dedicated to outdoor plant operations.Under my coordination, teams efficiently executed installations and repairs in telephone networks, ADSL, and DTH networks, promoting the quality and reliability of the services offered. As a manager, I strategically worked on process optimization, coordinating the execution of installations and repairs effectively.All these activities were carried out with a central focus on the satisfaction of end customers of the OI S/A operator, contributing significantly to excellence and effectiveness in service delivery. My journey demonstrates not only the ability to perform essential technical functions but also the skill to take on administrative responsibilities and support supervisors for operational success.

Paraíba Do Sul, Rio De Janeiro, Brasil

In the role of network administrator, I highlight my extensive expertise in various crucial areas. In the realm of server management, I assumed the administration of both Linux and Windows environments, showcasing advanced skills in essential technologies such as RADIUS, SQL, DNS, Apache, Proxy, Nagios, Cacti, and PRTG.Furthermore, my experience includes the effective administration of Cisco and Mikrotik networks, covering fundamental protocols like BGP, MPSL, OSPF, VLAN, and PPPoE SERVER. I coordinated specialized teams in maintaining customer service networks, focusing on technologies such as FTTH and Wireless.In the project domain, I successfully led the implementation and maintenance of wireless and optical networks, as well as Base Station installations. Noteworthy achievements include the successful deployment of a wired network for end customers, the initiation of an optical backbone development, and the efficient restructuring of data centers and microwave stations.These accomplishments showcase my ability to implement innovative solutions and efficient strategies, contributing vitally to the optimization of network infrastructure. This experience underscores my commitment to the continuous growth and improvement of operations in ISP environments.

Paty Do Alferes

In my professional journey, I highlight my significant involvement in the construction of data centers and telecommunications networks, playing an essential role in various strategic areas.As a project leader, I actively participated in the implementation of antennas on towers and base stations, covering a wide range of frequencies such as 18GHz and Huawei LTE, 7GHz, 23GHz, and Ericsson LTE, as well as P2P wi2Be Radio link. I contributed to the realization of electrical and photovoltaic network projects, focusing on redundant energy systems, rectifiers, and battery banks on telecommunication transmission towers.In the realm of network administration for ISPs, I emphasize my competence in managing Linux and Windows servers, with expertise in technologies such as RADIUS, SQL, DNS, Apache, Proxy, Nagios, Cacti, and PRTG. Additionally, I efficiently managed Cisco and Mikrotik networks, incorporating essential protocols like BGP, MPSL, OSPF, VLAN, and PPPoE SERVER.I led specialized teams in maintaining customer service networks, involving technologies like FTTH and Wireless. I actively participated in implementation and maintenance projects in customer service and optical networks, as well as microwave stations. Furthermore, I developed PHP software aimed at standardizing customer support. This software includes a comprehensive wiki, providing all the necessary steps for customer support collaborators to assist end users. This initiative resulted in a significant reduction in average response time, enhancing customer satisfaction, reducing costs for the company, and expediting problem resolution. These achievements underscore my ability to implement innovative solutions that positively impact both internal processes and the customer experience.

Rio De Janeiro E Região, Brasil

During my service in the military, I learned and played a crucial role in the field of communications and networks, with responsibilities spanning the installation, operation, and maintenance of communication systems and data transmission networks. The training received in the military was essential to ensure the effectiveness and security of communications in military operations.My specific activities involved configuring radio equipment, operating satellite communication systems, installing communication networks, and maintaining telecommunications equipment. Additionally, I actively participated in initiatives related to communication security, implementing measures to protect against cyber threats and ensuring the integrity of systems and communications.This military experience strengthened my ability to deal with challenging and dynamic environments, where the accuracy and security of communications are vital. The skills acquired in this area have significantly contributed to my professional profile, highlighting my ability to face complex challenges and ensure efficient communication operations in critical environments.

Telecommunications Technician, Computer Systems Networking And Telecommunications

Technologist In Analysis And Development Of Systems, Information Technology