Diego Gutierrez Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

IT Team Lead - Sydney Metro West

Sydney, Australia

Sydney, Australia

John Holland Group is an Australian infrastructure and engineering multinational with projects in AUstralia, New Zealand and South East Asia among others. As a desktop engineer I performed duties troubleshooting IT issues L1, L2 and L3, deploying networking infrastructure, configuring and setting Dell servers, BAU tickets for users in corporate office for all users and Chief level executives. Configuring, deploying and setting up new computers with approved SOE and applications via SCCM.Managing of users, computers and distribution groups via Active Directory and Exchange 2010 as well as through Office 365 ECP.

Sídney Y Alrededores, Australia

Huon IT is a company which focus on professional IT services such as managed services, IT consulting, project implementation, strategic IT management and disaster recovery. Client's industries are varied from finance, entertainment, legal, aged care, media and more.I work as an IT Consultant for the managed services team and I am responsible to provide assistance to organizations and their end users in a variety of requests and issues with technologies such as Microsoft products, virtualization platforms (VMware, Citrix and Hyper-V) and third party applications. Maintenance of windows servers are on my top priorities in daily basis as it is also providing assistance with any raising problems at level server or local devices including mobiles phones, tablets, printers and basic networking equipment. Lastly, ensuring backup and replication jobs are working properly and performing recovery testing on backups to guarantee it will be good to restore from them in case of emergency. Administration of Active Directory, Microsoft Exchange and Office 365 are also part of the core tasks in my role. Excellent customer service is a must at all levels so building relationships with clients and staff members is really important.Onsite and online visits to clients' offices for projects and scheduled ongoing maintenance are also performed when necessary and customers are constantly updated on the work ongoing and completed.

Sídney Y Alrededores, Australia

oOh Media is a media company that specializes in advertising. I worked in the IT department with them as a Network Support Technician. During this time I performed support to the network in Sydney particularly onsite. Liased with clients and users at all levels in order to provide a solution for their needs and wants whenever possible. Among my responsibilities, I was in charge of:- Performed support to all the networks onsite.- Liaised with clients to understand their needs and wants in order to translate it to technical requirements.- Assessment of issues on networks to provide effective and efficient solutions within the framework of the organisation.- Logged all issues and their resolutions.- Performed new Wi-Fi and ADSL installations for new clients.- Updated Admin System tasks and equipment inventory.- Escalated issues to support level 2 when required.Achievements:- Successful execution of new installations within time frame and budget.- Approximately a 30% reduction of sites down on the network and a 65% increased on customer satisfaction by prompt assistance and issues resolve within a short time.

Sídney Y Alrededores, Australia

I performed demonstrations of different tools and technologies applied for Information Technology projects to undergraduate IT students. I also taught third year students of IT undergraduate program how to tackle different risks on IT projects related to people, budget, schedule, technology, providers, and other stakeholders.

Australia

As an Image Consultant, I performed face to face sales with customers, where I carried out deals which were suitable for them while exceeding the sales targets given by the company. I was promoted to Team Coordinator where I acquired new responsibilities besides the sales activities. Such new duties involved the coordination of co-workers, equipment, location, accommodation, and sometimes coaching new staff in field as requested by the team coach.

Colombia

Training leaders of communities about how to fill out a official form given by ICBF (Instituto Colombiano de Bienestar Familiar) in order to gather information to create a national data base with data of families and children which are in vulnerable conditions and need support from the government. Filter the forms, collect the data gathered in the forms, digitalize the forms as proof of the work done by the community, migrate data to tables into the data base, do the proper backups and begin the transmition of data to the central point for collecting information by a VPN every week with the backups done until that moment.

Colombia

Training personnel from local city hall in small towns, medical centers and schools in a project that pretends giving acces to the Internet through satellite service using antenas that the government looks forward to provide in very small towns of Colombia where there is lack of technology and Internet service for the community and education in general.The training was about software, hardware and some tips for academical purposes.

Colombia

The national census in the year 2005. I worked in the last stage of the census 2005 providing support to the software used by the stuff who conducted the surveys in towns and rural areas. Also I was in charge of transmitting the data from my location to the central location by a VPN every day as well as doing the proper backups of the data daily and weekly.

Master Of Information Technology In Management, Information Technology, Masters

Diploma Of Management, Business Administration And Management, General

Diploma Of Business, Business

Diploma In Quality Systems Management Iso 9001 Standard Version 2000, Quality Systems

Specialist In Systems Auditing, Information Technology, Specialist In Systems Auditing

Systems Engineer, Information Technology, Systems Engineer

Master Of Information Technology, Computer/Information Technology Administration And Management