Guest Data Management and Analysis: I recorded and managed the guest database, ensuring information accuracy. By performing basic data analysis.Customer Service and Query Resolution: I provided exceptional guest service, responding to queries and resolving issues effectively, improving customer satisfaction and the hotel's reputation on online platforms.Internal Marketing and Communications Coordination: I collaborated in preparing welcome materials and communicating special offers to guests, contributing to the promotion of additional hotel services.

Customer Satisfaction Data Analysis: Monitored and analysed customer feedback to identify patterns and trends, providing insights that contributed to improved services and customer experienceProcess and Procedure Optimisation: Collaborated in identifying and optimising internal processes to improve efficiency in customer service, using data analysis to support strategic decisions.Feedback Management and Continuous Improvement: Collected and analysed customer feedback to inform service improvements, working closely with the team to meet objectives.

Customer Satisfaction Data Analysis: Monitored and analysed customer feedback to identify patterns and trends, providing insights that contributed to improved services and customer experienceProcess and Procedure Optimisation: Collaborated in identifying and optimising internal processes to improve efficiency in customer service, using data analysis to support strategic decisions.Feedback Management and Continuous Improvement: Collected and analysed customer feedback to inform service improvements, working closely with the team to meet objectives.Analysis of KPIs and periodic control of personal performance based on the achievements obtained and periodic evaluation of the team

Monitoring sales performance by regularly tracking sales metrics and business performance. Adjusting tactics and reporting results to the organization and product turnover process.Increased operational efficiency by 10% as an Auction Assistant through the implementation of organization and categorization systems.Create a CRM for each client and supplier to keep them informed about the new products we would have to offer and have a portfolio of potential clients for specific products. This would be reflected in a constantly increasing retention percentage.

Sales Analysis and Customer Preferences:I have tracked and analyzed daily sales to identify the most popular products and consumer trends.Order Management and Event Coordination:Efficiently coordinated and managed event catering orders, ensuring that customer needs were met promptly and effectively.Interacting with Customers and Collecting Feedback:Interacted directly with customers to collect feedback on the service and products offered. Used this information to adjust sales strategies and inform the sales team about customer preferences and needs, helping to design more effective strategies.

Analysis and Development of Commercial Strategies:Identify market opportunities, analyze trends, and develop commercial strategies to maximize revenue. This includes competitor analysis, customer segmentation, and proposing pricing and promotion strategies.Customer and Business Partner Relationship Management:Maintain and strengthen relationships with key customers and business partners. This involves negotiating contracts, resolving conflicts, and ensuring customer satisfaction and loyalty through quality service and proactive follow-up.Develop Sales Proposals and Presentations:Create and present attractive commercial proposals to potential customers. This includes preparing customized presentations that highlight the benefits and added value of the products or services offered, and effectively close sales.Monitoring and Analysis of Sales Performance:Regularly track sales metrics and commercial performance. Analyze data to identify areas for improvement, adjust strategies and tactics as necessary, and report results to management.Sales Team Training and Support:Provide ongoing training and support to the sales team to ensure they are aligned with business strategies and equipped with the tools and knowledge necessary to achieve sales goals.

¥ Elaboration on advertising arts and catalogue design.¥ Proposal of administrative systems for a collaborative work area.¥ Organization of events (Tambo, startup Weekend, Business Incubator).¥ Implementation of a Co-Working space in the city of Tarija-Bolivia.

¥ Personal supervision of companies.¥ Coordination and development of business events.¥ Creation of communication links with national and international companies.¥ Realization of strategic and marketing plans for the company's management.