As an IT Support Analyst at Banco de Reservas, I manage the services, apps, access and troubleshooting requisitions for more than 250 units across the country. I have over 10 years of experience in the banking industry, where I have developed strong skills in data management, analysis, and security using sysadmin tools.I am passionate about learning new technologies and enhancing my expertise in IT, especially in areas of sysadmin and problem-solving. I value ethics, integrity, and professionalism in my work, and I strive to provide top-notch service to both internal and external customers.