Diego Jordan Email and Phone Number

• Troubleshoot network connectivity issues• Troubleshoot Microsoft Office issues and other proprietary software applications• Installed, configured, and troubleshoot connectivity issues with MITEL VOIP and 3CX softphone telephone systems• Created new user accounts, distribution groups, and security groups using Active Directory• Installed and configure Active directory, DHCP, DNS and Exchange server 2010• Grant users’ access to systems/applications used by the organization

• Worked at IT help desk and provided internal hardware and software support to group of 80 employees• Communicated in person with computer users experiencing difficulties to determine and document problems experienced• Provided advice and solutions to users in response to identified difficulties

• Recognized for meeting and exceeding the target workload and completion of it• Led by example and established a professional work environment• Earned the respect of fellow workers• Facilitated approximately 100 calls daily and solved customers’ problem• Assisted customers of ASUS USA and Canada by troubleshooting hardware and software issues with their desktop PC’s, notebooks, tablets, and phones