Diego Leonardo Email & Phone Number

São Paulo, Sp, Br

New York, Us

Work together with the Global Technology Team to meet short, medium and long term technical needs and coordinate the local Technical Support Team.Audits and inspections to identify and review technical operations, recommending changes as necessary.Planning, coordination and implementation of software and hardware.Ensure end users receive a high level of technical support.Oversee the general maintenance and support of all equipment, software including telephone, access control, CCTV systems.Provide resolution of difficult and complex problems with devices and infrastructure through technical analysis and partnership with other internal teams and suppliers.Supervise event schedules that require audiovisual support such as live event broadcasting.Research, recommendation, improvement of hardware and software that will support strategic operational needs.Support team development to ensure the efficient operation of the IT Department. Management of technical projects related to the IT area and support for other teams in projects in partnership with other internal teams.Communicate project status and updates to internal staff and stakeholders.Improvement of project processes and service levels through suggestions and feedback.Purchase and inventory management of IT operations items.

Fremont, California, Us

Reporte direto ao ServiceDesk LeadAtuação em Suporte Técnico: atendimento aos usuários por telefone, apoio na instalação de computadores, softwares, impressoras e treinamento de usuários.Implantação da SOE para Apple e PC Ambiente.Administração da Plataforma Google Suite (gmail, calendar, drive)Gestão de Estoque e InventárioCompra de equipamentos

Reporte direto ao CEO.Único profissional interno de TI na empresa, com atuação em Administração de Redes, Governança de TI e Suporte Técnico. Administração de Redes: configuração de equipamentos (roteadores, switch, videoconferência), redes wireless, administração de serviços de e-mails, impressão, antivírus, servidores de backup, virtualização e gerenciamento de servidores, ambientes Windows e Apple.Implementação da Governança de TI na empresa: levantamento e avaliação dos riscos do sistema a ser implantado, concessão e controle do acesso dos usuários aos sistemas (senha), implantação e monitoramento de boas práticas de Segurança da Informação, orientando os colaboradores para garantir o cumprimento das mesmas.Atuação em Suporte Técnico: atendimento remoto aos usuários, instalação de computadores, softwares, impressoras, manutenção de computadores e impressoras, formatação e montagem de computadores, substituição de peças, instalação de programas.Contratação de Serviços de Cloud, Elaboração de Projeto de Topologia de Rede, Analise de Novas tecnologias para aplicação na Plataforma de Recrutamento.Pesquisa de novos sistemas no mercado para melhor atendimento das operações e modernização tecnológica.Gestão dos recursos de TI, compra de equipamentos e licenças de software e administração de contratos de fornecedores.Treinamento de usuários.

Sydney, New South Wales (Nsw), Au

Reporte direto ao CIO.Implantação da SOE para Apple e PC Ambiente.Atuação em Suporte Técnico: atendimento aos usuários por telefone, apoio na instalação de computadores, softwares, impressoras, manutenção de computadores e impressoras, formatação e montagem de computadores, substituição de peças, instalação de programas.Participação no projeto de IT Transformation Program e E-comunication (enterprise eletronic comm ecosystem), utilizando PRINCE2, PMI.Treinamento de usuários.

Surry Hills, New South Wales, Au

Reporte direto ao Proprietário.Solução de hardware e software Apple. Gerenciamento de servidores, backups e segurança. Administração de rede (roteamento, sub-rede e configuração de host). Instalação, configuração (usando software de imagem) e solução de aplicações. Suporte técnico (incluindo desktop, laptop, Redes WAN e LAN e sistemas remotos).Contato com fornecedores de TI e treinamento de usuários.

London, London, Gb

• Supervision the logistics of technology requirements and setups during multiple office relocations.• Imaging, Packaging and Deployment of SOE for the entire Apple System Environment.• Recommend hardware and software solutions and upgrades using established procurement processes.• Establish, review, approve and process quotes, requisitions and purchase order for capital equipment.• Maintained accurate, complete and up-to-date inventory records of all computers and printers.• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.

• Coordination of the logistics of technology requirements and setups during New Headquarter relocation.• Installed, configured (using imaging software), maintained and troubleshot applications. • Produced backup software for distribution and maintenance all computers and peripherals. • Network administration, such as routing, sub netting, and host configuration.• Desktop administration, such as setting up new employees and configuring notebooks for mobile users.• Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance. • Maintained accurate, complete and up-to-date inventory records of all computers and printers.• Maintenance of the Video Editing Equipment (Avid, Final Cut).

São Paulo , São Paulo , Br

• Provided functional and technical support, troubleshooting and diagnosing hardware and software. problems, including desktop, laptop, WAN, LAN, and remote systems.• Assisted in the installation and updating of software, as well as the setup.• Expertly installed, configured, monitored and troubleshot PC's and Mac.• Performed diagnostic testing on computers and ensured printers were up and running at all times.• Performed wiring and daily maintenance of internal computer systems.• Monitored and troubleshot LAN, installed and configured routers and switches, and generated weekly reports.

• Software management, such as testing, installing, updating, and removing.• User management, such as adding and deleting users, and managing access controls.• Server management, backups, and security. • Network administration, such as routing, sub netting, and host configuration.• Desktop administration, such as setting up new employees and configuring notebooks for mobile users.

Associate’S Degree, System Analysis And Design

Bachelor’S Degree, Network Management

Técnico Em Publicidade E Propaganda