Diego Lo Giudice - Mba, Cloud Architect, Scrum Master, Pmp, Itil Csi. Email & Phone Number

Guadalajara, Jal., MX

Global

• Moved to NTT DATA Services with their acquisition of Dell Services. *Successfully direct and oversee part of the integration and transition of Dell Services into NTT Data for End User Compute servicing thousands of.
• Established a continual review program for the financials of the EUC (end-user computing) business unit that achieved direct cost… Show more * Moved to NTT DATA Services with their acquisition of Dell Services..
• Established a continual review program for the financials of the EUC (end-user computing) business unit that achieved direct cost savings of USD$400K and USD$342k of cost recovery, making an immediate impact in.
• Established SLAs (Service Level Agreement) programs globally that: improved case/ticket resolution by a 50% time reduction from 12 to 6 days, ticket follow-up reduction of 55% from 3.6 days to 2, and asset tracking.
• Created and maintained the policies for the operations governing over 65000 company end-user computer assets.
• Streamlined internal projects and processes for 6,000 employees via hub locations setting, asset management, and procurement, covering Latin America and EMEA regions.

• Effectively fulfilled responsibilities of the Lead Program Manager within the Services Network Governance Program directed by company's CIO, leading cross-functional teams of professional across multidisciplinary areas.
• Developed new network & datacenter infrastructure from the cycle including business compliance, due diligence, regulations to IT infrastructure and international governments regulations (HIPA, federal regulations on.
• Developed new network & datacenter infrastructure from the cycle including business compliance, due diligence, regulations to IT infrastructure and international governments regulations (HIPA, federal regulations on.
• Led multiple creation groups for reference architecture, technical groups, and program managers.
• In collaboration with other Leads, responsible for implementation, transition management, and stakeholder management across all areas.
• Globally executed multi-million dollar budgets in Virginia and Oklahoma (USA), Frankfurt and Munich (Germany), Bucharest (Romania), and Panama (Panama). Show less

Managed all aspects of process improvement & incident reduction and its associated financial Penalties, leading a Continual Service Improvement team for Networks.Part of Dell Services, Infrastructure Managed Services and Cloud Computing Division. Worked in the architecture,definition, facilitation and implementation of quality processes and standards in.

Served as team lead on the development of the first OEM business operations team based outside the US for the Americas market, providing guidance and development to a group of multiple project management professionals with client facing responsabilities; Active participation on hiring, ramp-up and strategy creation for the Panamá team; Structured.

Responsible for managing and overseeing I.T. operations from a wide variety of companies, from the United States of America to Chile, design and evaluation of solutions to be implemented, audit and present proposals to clients (managerial and and technical personnel), coordinating both internal staff as customer’s personnel in short and long term projects..

Responsible for sales management with specific focus in customer relationship management systems, including sales strategy development, implementation and management of customer relationships and accounts. Responsible for development of sales plans to achieve the objectives of maintaining and growing revenue and account expansion via a the directly managed.

Getting technical requirements from customers and perform product presentation and/or demonstrations; Advice customers which products they need for a proposed solution and sometimes enhance reach of the solutions; Writing of formal documents such as proposals, and answering RFIs; Managed the relationship with the customer at a technical level - including.