Diego Lo Giudice - Mba, Cloud Architect, Scrum Master, Pmp, Itil Csi. Email & Phone Number

Guadalajara, Jal., Mx

Global

* Moved to NTT DATA Services with their acquisition of Dell Services. *Successfully direct and oversee part of the integration and transition of Dell Services into NTT Data for End User Compute servicing thousands of employees across the Americas, and EMEA (Europe, Middle East and Africa), while proficiently supervising facilities in a 24/7 environment.• Established a continual review program for the financials of the EUC (end-user computing) business unit that achieved direct cost… Show more * Moved to NTT DATA Services with their acquisition of Dell Services. *Successfully direct and oversee part of the integration and transition of Dell Services into NTT Data for End User Compute servicing thousands of employees across the Americas, and EMEA (Europe, Middle East and Africa), while proficiently supervising facilities in a 24/7 environment.• Established a continual review program for the financials of the EUC (end-user computing) business unit that achieved direct cost savings of USD$400K and USD$342k of cost recovery, making an immediate impact in achieving the global USD$10.7M AOP (Annual Operating Plan) for the business unit.• Established SLAs (Service Level Agreement) programs globally that: improved case/ticket resolution by a 50% time reduction from 12 to 6 days, ticket follow-up reduction of 55% from 3.6 days to 2, and asset tracking compliance from 22% to 95%.• Created and maintained the policies for the operations governing over 65000 company end-user computer assets.• Streamlined internal projects and processes for 6,000 employees via hub locations setting, asset management, and procurement, covering Latin America and EMEA regions.• Entitled as a World-Wide owner of the Computer Purchase and Refresh Program for the transition from LEGACY DELL SERVICES employees globally except in India. Show less

Effectively fulfilled responsibilities of the Lead Program Manager within the Services Network Governance Program directed by company's CIO, leading cross-functional teams of professional across multidisciplinary areas of the program.• Developed new network & datacenter infrastructure from the cycle including business compliance, due diligence, regulations to IT infrastructure and international governments regulations (HIPA, federal regulations on government contractor, EU information… Show more Effectively fulfilled responsibilities of the Lead Program Manager within the Services Network Governance Program directed by company's CIO, leading cross-functional teams of professional across multidisciplinary areas of the program.• Developed new network & datacenter infrastructure from the cycle including business compliance, due diligence, regulations to IT infrastructure and international governments regulations (HIPA, federal regulations on government contractor, EU information management, ROHaS, and others).• Led multiple creation groups for reference architecture, technical groups, and program managers.• In collaboration with other Leads, responsible for implementation, transition management, and stakeholder management across all areas.• Globally executed multi-million dollar budgets in Virginia and Oklahoma (USA), Frankfurt and Munich (Germany), Bucharest (Romania), and Panama (Panama). Show less

Managed all aspects of process improvement & incident reduction and its associated financial Penalties, leading a Continual Service Improvement team for Networks.Part of Dell Services, Infrastructure Managed Services and Cloud Computing Division. Worked in the architecture,definition, facilitation and implementation of quality processes and standards in alignment with business objectives by adopting best practices from industry standards/models. Drove implementation of continuous quality… Show more Managed all aspects of process improvement & incident reduction and its associated financial Penalties, leading a Continual Service Improvement team for Networks.Part of Dell Services, Infrastructure Managed Services and Cloud Computing Division. Worked in the architecture,definition, facilitation and implementation of quality processes and standards in alignment with business objectives by adopting best practices from industry standards/models. Drove implementation of continuous quality improvement as SME through strategy, quality management systems and metrics for measurable results to achieve customer objectives. Build and promoted quality oriented culture in the organization, through innovative quality infra-structure, communications, awareness programs, and training. Managed multiple responsibilities concurrently in a fast-paced team environment where every detail counts; Leaded the continual Service Improvement Team aligned to the ITIL V3 (2011) for a myriad of accounts . Worked as the leader in the training and kick started of Continual Service Improvements initiatives in multiple multi-year, multi-million dollar accounts across the world, established metrics and KPI to help evaluate the improvement initiatives.Informed of the results at Executive Director and crafted the action plans and suggestions after analyzing the systemic issues and trends as the Continual Service Improvement subject matter expert. Show less

Served as team lead on the development of the first OEM business operations team based outside the US for the Americas market, providing guidance and development to a group of multiple project management professionals with client facing responsabilities; Active participation on hiring, ramp-up and strategy creation for the Panamá team; Structured, designed, drive and coordinate projects from idea to delivery of final product throughout all phases (design, supply chain, fulfillment, delivery… Show more Served as team lead on the development of the first OEM business operations team based outside the US for the Americas market, providing guidance and development to a group of multiple project management professionals with client facing responsabilities; Active participation on hiring, ramp-up and strategy creation for the Panamá team; Structured, designed, drive and coordinate projects from idea to delivery of final product throughout all phases (design, supply chain, fulfillment, delivery and production transition) being the Head PM for the project managers of many other organizations from the Factory to the customer's final customer.Managed and lead complex and concurrent projects with minimal guidance/supervision across the world (customers in US, EMEA and APJ); Participated on segment and cross functional projects.Facilitated fulfillment of customers requirements; Interacted with multiple internal and external customers.Developed and implemented complex project plans, specifications and schedules.Translated business objectives into department goals/plans and implemented them.Managed projects with external customer facing responsibility at senior executive levels;Operations Program Manager for the Microsoft Parallel Data Warehousing, Google Global Service and Google Global Cache programs and others; World Wide Global Relationship Business Operations Silver Award on Q1FY12 & Country Top Performer Q3FY12. Show less

Responsible for managing and overseeing I.T. operations from a wide variety of companies, from the United States of America to Chile, design and evaluation of solutions to be implemented, audit and present proposals to clients (managerial and and technical personnel), coordinating both internal staff as customer’s personnel in short and long term projects. Design and supervision of trainings for managerial and technical staff.Oversee efforts to identify and evaluate all critical systems… Show more Responsible for managing and overseeing I.T. operations from a wide variety of companies, from the United States of America to Chile, design and evaluation of solutions to be implemented, audit and present proposals to clients (managerial and and technical personnel), coordinating both internal staff as customer’s personnel in short and long term projects. Design and supervision of trainings for managerial and technical staff.Oversee efforts to identify and evaluate all critical systems, Design and implement security processes and procedures and perform cost benefit analysis on all recommended strategies. Develop disaster recovery plans, and datacenter management; Collaborate with external auditors to conduct in-depth compliance audits, presenting all results to senior managerial staff from different customers. Develop curricula and facilitate awareness training for customers and internal staff. Perform risk analysis, development of documentation; creation of policies and procedures based on customer practices. Economical impact analysis; implementation and creation of business continuity plans. Act as Mediator between solution providers and customers; Overseeing of implementations. Provide final approval of I.T plans, from business solutions providers to customers. Analysis, creation and integration of hardware and software solutions. Main responsible for accounts such as Sony Latin America, DirecTV, BBDO an others. Show less

Responsible for sales management with specific focus in customer relationship management systems, including sales strategy development, implementation and management of customer relationships and accounts. Responsible for development of sales plans to achieve the objectives of maintaining and growing revenue and account expansion via a the directly managed sales team; responsible of improve business processes, recruit, train and manage personnel.

Getting technical requirements from customers and perform product presentation and/or demonstrations; Advice customers which products they need for a proposed solution and sometimes enhance reach of the solutions; Writing of formal documents such as proposals, and answering RFIs; Managed the relationship with the customer at a technical level - including support questions, evaluation requirements, proof of concept, architecture; Assisted salespeople with sales strategy for a given account.