Diego Lima Email & Phone Number

Shannon, County Clare, Ireland

• Led critical issue resolution for key customers on Arista's CloudVision Portal and Ansible modules, ensuring swift solutions. Developed tools to improve the support team's efficiency in problem-solving. The CloudVision.
• Addressed critical issues for key customers on Arista's CloudVision Portal platform and Ansible modules, ensuring prompt resolution.
• Developed practical tools in python and shellscript to expedite issue resolution, empowering non-expert team members.
• Developed Terraform modules for automated deployment on AWS, Google Cloud Platform, and Microsoft Azure, streamlining testing environments for the CloudVision Platform.
• Facilitated the onboarding process for new team members.
• Assisted team members encountering unfamiliar challenges, contributing to collective problem-solving efforts.

São Paulo Area, Brazil

• I was responsible for recognizing and leveraging technical opportunities, coming up with proof-of-concept solutions, and understanding customer needs to improve the company's service delivery.𝐊𝐞𝐲 𝐚𝐜𝐭𝐢𝐯𝐢𝐭𝐢𝐞𝐬:
• Conducted market research to explore and evaluate new technologies for the development of products and services.
• Engaged with customers to provide tailored solutions and stay competitive.
• Led the implementation of cloud services, including AWS, Google Cloud, and Microsoft Azure, for scalable and efficient solutions.
• Developed proof-of-concept implementations to validate the feasibility and effectiveness of new solutions, establishing reference architectures for future offerings.
• Oversaw the implementation of solutions for strategic customers, ensuring successful deployment and integration with existing systems.

São Paulo E Região, Brasil

• I led the Virtualization and Cloud team, overseeing the planning, setup, and maintenance of a OpenStack-based private cloud for Brazil's largest e-commerce company. 𝐊𝐞𝐲 𝐚𝐜𝐭𝐢𝐯𝐢𝐭𝐢𝐞𝐬 𝐢𝐧𝐜𝐥𝐮𝐝𝐞𝐝:
• Leading the implementation of a private cloud infrastructure based on OpenStack, ensuring scalability, resilience, and flexibility while meeting performance and security requirements.
• Creating and executing cloud usage strategies, optimizing resource allocation, and maximizing efficiency.
• Managing and fine-tuning critical services, such as Openvswitch, HAProxy, Apache web servers, memcache, and Zabbix monitoring.
• Collaborating with cross-functional teams to design and implement solutions aligned with business objectives and technical requirements.
• Conducting regular performance monitoring and tuning and optimizing system performance.

São Paulo E Região, Brasil

• I led Infrastructure, Middleware, and Support teams, ensuring project completion while meeting quality standards. My responsibilities included resource allocation, team performance optimization, and the implementation.
• Managing teams with different proficiencies to meet quality standards.
• Allocating and optimizing resources based on technical demands, resulting in increased productivity.
• Implementing streamlined processes, leading to a 20% reduction in project turnaround time.
• Facilitating communication and collaboration between team members.
• Implementing performance metrics and tracking systems for monitoring and identification of improvement areas.

São Paulo E Região, Brasil

• I held the responsibility of comprehending customer needs and crafting solutions to address them. Additionally, I served as an instructor and created instructional material for various training courses.𝐊𝐞𝐲 𝐚𝐜𝐭𝐢𝐯𝐢𝐭𝐢𝐞𝐬:
• Created and implemented numerous solutions for critical services in complex environments.
• Was responsible for troubleshooting existing problems and enhancing critical systems.
• Authored instructional materials for Samba, OpenLDAP, Shell Scripting, and High Availability training courses.
• Acted as an instructor for Open-Source related solutions.

São Paulo E Região, Brasil

• I worked as a system administrator at Secretaria da Fazenda do Estado de São Paulo, managing critical production environments.𝐊𝐞𝐲 𝐜𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬:
• Managed critical production environments at Secretaria da Fazenda do Estado de São Paulo, including Java-based systems used for filing taxes and high-volume portals served by Apache Tomcat and Nginx servers.
• Updated diverse services to allow using KVM to optimize operational efficiency.
• Helped implementing, monitoring and troubleshooting the KVM environment.
• Collaborated with the development team to enhance Apache Tomcat-based application servers.
• Focused on identifying and resolving known issues to improve overall system performance.

São Paulo E Região, Brasil

• I supported Sun Microsystems' Learning Management Systems (LMS's) on Solaris and Linux platforms. My focus included publishing content, troubleshooting system issues, and driving process improvements.𝐊𝐞𝐲 𝐜𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬:
• Supported and maintained Sun Microsystems' Learning Management Systems (LMS's) on Solaris and Linux platforms.
• Published content to LMS platforms, ensuring timely and accurate delivery of learning materials.
• Troubleshot and resolved system issues, minimizing downtime for uninterrupted LMS access.Improved and automated team processes for managing systems, enhancing overall efficiency and productivity.
• Collaborated with geographically-diverse teams to enhance and upgrade systems, keeping LMS platforms up-to-date.

Santos, São Paulo.

• I supported Unix systems, fixed mail server issues, and worked on various tech projects. Collaborated with regional companies for support. Troubleshot problems, aimed for cost-effective solutions with open-source tech.
• Provided Unix support, focusing on mail server issues.
• Led tech projects using both open-source and proprietary solutions.
• Collaborated with regional companies for tailored support.
• Troubleshot problems, ensuring client satisfaction.
• Worked on cost-effective solutions using open-source tech.

Santos, São Paulo.

• I configured Linux servers to replace Windows Active Directory Servers and NT controllers, in order to reduce operating costs. For this, I collaborated with the development team to create management tools for the new.
• Configured Linux Samba servers, replacing Windows Active Directory Servers and NT controllers for improved performance and security.
• Collaborated with the development team to streamline administrative tasks by creating efficient management tools.
• Administered Linux servers, ensuring smooth and uninterrupted network operations.
• Implemented best practices for server configuration and security, minimizing vulnerabilities.
• Actively participated in troubleshooting and resolving technical issues, minimizing downtime and optimizing system performance.

Santos, São Paulo.

• Researched and created a reference design document for the migration of Windows NT and 2000-based domains to Free Open Source alternatives, ensuring seamless functionality and a smooth transition. 𝐊𝐞𝐲 𝐚𝐜𝐭𝐢𝐯𝐢𝐭𝐢𝐞𝐬:
• Conducted extensive research on migrating Windows NT and 2000-based domains to Free Open Source alternatives.
• Created detailed technical documents outlining step-by-step migration processes.
• Collaborated with cross-functional teams to ensure successful implementation, minimizing downtime.

Santos, São Paulo.

• Implemented cost-effective technical solutions specializing in CCTV, Thin Clients, and External Media. Introduced Free Open Source Software solutions for cost savings and flexibility.𝐊𝐞𝐲 𝐚𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
• Conducted research and analysis to identify and implement cost-effective technical solutions for Inttegra Sistemas Eletroeletrônicos, focusing on CCTV, Thin Clients (Dumb Terminals), and External Media displaying.
• Documented and implemented Free Open Source Software solutions, resulting in cost savings and improved flexibility for the company.
• Collaborated with cross-functional teams to ensure the seamless integration of new technical solutions, meeting the company's needs and enhancing operational efficiency.
• Maintained and updated technical documentation for easy maintenance and troubleshooting.
• Demonstrated a strong understanding of technical requirements and combined low cost and easy maintenance in the implemented solutions.

Technologist, Data Processing

Ba, Aeronautical Sciences