Diego Munoz Email & Phone Number

Chihuahua, Mexico

Juárez, Chihuahua, Mexico

Mexico

-Supervised the quality performance of a $50M account in the Juarez location, ensuring operational excellence. -Successfully decreased CoPQ internally and externally, enhancing overall business efficiency. -Directed a team of thirty, fostering a collaborative and high-performing work environment. -Managed comprehensive quality checks, including in-process, final, and incoming, to maintain exacting standards. -Ensured customer PPAP compliance and provided exceptional customer care, strengthening client relationships. -Implemented key objectives to meet KPI targets, driving continuous improvement. -Participated in the transition from a low-performance supplier, optimizing business operations.-Pioneered crimp force monitors, reducing external PPM by 75%, elevating BizLink quality standards in 6 months. -Cut sorting costs by 89% through data-driven defect trend analysis, optimizing BizLink operation.-Drove quality initiatives, cutting CoPQ and lifting customer satisfaction significantly.

Mexico

-Organized quality complaint resolution, fostering collaboration with cross-functional teams. -Enhanced customer service by proactively communicating with four key customers. -Applied innovative problem-solving techniques to ensure customer satisfaction. -Boosted BizLink reputation through effective quality control measures. -Utilized analytical skills to identify and rectify quality issues.-Led cross-functional teams to cut down quality defects by 25% in 6 months, enhancing customer satisfaction.-Analyzed and resolved quality issues for the Tesla customer, developing 10 8D reports to close complaints within 20 days.-Pioneered a safe launch inspection plan for Polaris, significantly reducing launch defects and boosting product quality.

Ciudad Juarez Centro, Chihuahua, Mexico

-Headed customer liaison initiatives with GE Appliances, enhancing communication and problem-solving.-Led cross-functional teams to reduce defects by 25% and exited a low-performing supplier program in 3 months.-Managed customer expectations and quality compliance, ensuring up-to-date portal information. -Analyzed quality issues with GE Appliances, enhancing procedures and updating customer portals.-Pioneered solutions for quality problems, achieving significant defect reduction and compliance.

Juarez, Mx

-Based at the customer sites.-Delivered onsite technical support, enhancing Electrolux's operational efficiency.-Managed coordination with third-party sorting companies, streamlining processes. -Evaluated and improved corrective action plans, ensuring customer satisfaction.-Achieved cost savings of $8,000 by implementing a more cost-effective connector.-Boosted overall quality performance by 30% within four months, demonstrating problem-solving skills.

-Led 15-member team, boosting customer satisfaction by enforcing quality procedures across ten key accounts.-Analyzed and resolved critical issues, ensuring successful product launches in collaboration with major automotive clients.-Pioneered quality assurance strategies, leading to groundbreaking safe launch builds with industry giants like Tesla, General Motors, Cummins, and John Deere.-Meticulously monitored quality compliance, achieving unprecedented customer satisfaction levels and operational excellence.

Juárez, Chihuahua, Mexico

-Spearheaded sorting containment operations to safeguard production line as a Supplier Quality Engineer.-Consulted with suppliers, effectively addressing quality issues through DMR and driving corrective actions.-Led and mentored a team of 5 quality inspectors, fostering a collaborative and results-oriented environment.-Ensured 100% conformance of raw materials to BlackBerry assembly line through strategic inspection resource management.-Uncovered and addressed eight potential root causes during a two-month Kaizen event, demonstrating analytical and problem-solving prowess.

Juarez, Mexico

-Drove team of 10 to enhance quality of steering columns, significantly reducing defects.-Analyzed root causes, steering column improvements, leading to more efficient production.-Mentored warranty team, enhancing claim report accuracy and customer satisfaction.-Pioneered quality initiatives for GM and Ford lines, setting new standards in quality engineering.-Oversaw quality inspections, ensuring every product met stringent quality guidelines.