Diego Munoz Email & Phone Number

Chihuahua, Mexico

Juárez, Chihuahua, Mexico

Mexico

-Supervised the quality performance of a $50M account in the Juarez location, ensuring operational excellence. -Successfully decreased CoPQ internally and externally, enhancing overall business efficiency. -Directed a team of thirty, fostering a collaborative and high-performing work environment. -Managed comprehensive quality checks, including in-process.

Mexico

-Organized quality complaint resolution, fostering collaboration with cross-functional teams. -Enhanced customer service by proactively communicating with four key customers. -Applied innovative problem-solving techniques to ensure customer satisfaction. -Boosted BizLink reputation through effective quality control measures. -Utilized analytical skills to.

Ciudad Juarez Centro, Chihuahua, Mexico

-Headed customer liaison initiatives with GE Appliances, enhancing communication and problem-solving.-Led cross-functional teams to reduce defects by 25% and exited a low-performing supplier program in 3 months.-Managed customer expectations and quality compliance, ensuring up-to-date portal information. -Analyzed quality issues with GE Appliances.

Juarez, MX

-Based at the customer sites.-Delivered onsite technical support, enhancing Electrolux's operational efficiency.-Managed coordination with third-party sorting companies, streamlining processes. -Evaluated and improved corrective action plans, ensuring customer satisfaction.-Achieved cost savings of $8,000 by implementing a more cost-effective.

-Led 15-member team, boosting customer satisfaction by enforcing quality procedures across ten key accounts.-Analyzed and resolved critical issues, ensuring successful product launches in collaboration with major automotive clients.-Pioneered quality assurance strategies, leading to groundbreaking safe launch builds with industry giants like Tesla, General.

Juárez, Chihuahua, Mexico

-Spearheaded sorting containment operations to safeguard production line as a Supplier Quality Engineer.-Consulted with suppliers, effectively addressing quality issues through DMR and driving corrective actions.-Led and mentored a team of 5 quality inspectors, fostering a collaborative and results-oriented environment.-Ensured 100% conformance of raw.

Juarez, Mexico

-Drove team of 10 to enhance quality of steering columns, significantly reducing defects.-Analyzed root causes, steering column improvements, leading to more efficient production.-Mentored warranty team, enhancing claim report accuracy and customer satisfaction.-Pioneered quality initiatives for GM and Ford lines, setting new standards in quality.