Diego Morales Email & Phone Number

• Advised C-suite clients on best practices for AI implementations, leading high-level architectural discussions around cloud, on-prem, and edge AI environments, resulting in optimized deployment strategies and a 20% increase in system efficiency.• Delivered an AI-powered SaaS MVP on AWS, utilizing both onshore and offshore resources to develop a scalable cloud architecture, accelerating product-market fit through rapid iteration cycles and securing a $3M funding round .• Developed AI governance and implemented ethical guidelines from the Responsible AI Institute, driving responsible deployment of LLM tools across global operations, reducing compliance risks by 20% and aligning long term vision with Open Platform Enterprise AI (OPEA).• Spearheaded the integration of Gen AI technologies with proprietary systems, reducing manual workloads by approximately 30 hours per week and lowering costs up to $100,000 in annual software expenses.

St. Thomas, Ontario, Ca

Led the technical strategy for advanced trade technology solutions tailored to eCommerce and retail clients, driving a 30% increase in customer acquisition and 15% revenue growth; accelerated company-wide decision-making by 40% implementing the OKR framework.𝗣𝗿𝗼𝗱𝘂𝗰𝘁:• Obsessed over customer feedback to develop SaaS solutions including Client Portal, Classification Gateway, and Customer API, reducing integration efforts by 83% and adding real-time shipment tracking capabilities, resulting in a 25% increase in customer satisfaction.• Simplified data entry processes by inventing the Document Intake system, pioneering the integration of Generative AI (LLM) and RPA technologies, reducing manual entry efforts by 96% and labor costs by 12%, setting a new industry standard.• Designed and implemented a robust data pipeline using SQL and Data Factory, reducing data processing time by 40% and enabling real-time reporting in PowerBI across multiple platforms, which enhanced decision-making speed for 700+ users and 50+ customer accounts.• Implemented Scaled Agile Framework (SAFe), DPE, Continuous Integration / Continuous Deployment (CI/CD) and DevSecOps practices to optimize resource allocation, security and project delivery, accelerating timelines by 33% and supporting strategic scalability.𝗜𝗧 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀:• Reduced operational costs by 30% through Azure migration and decreased vulnerabilities by 40% with Zero Trust architecture, data governance, and ISO27001 / SOC 2 alignment. Enhanced resilience by developing BCP and DR strategies.• Directed the acquisition of Lynden Logistics, merging technologies including systems and infrastructure in a period of 4 months. Managed external vendors and contract negotiation, saving $350k on redundant services.

Hauppauge, Ny, Us

Directed the R&D portfolio roadmap with a team of 125 engineers in IND, US, UK, and ESP, leading the development of SaaS solutions, web services / APIs, and mobile apps (Swift / Kotlin), driving a >50% increase in overall product performance and seamless hardware integration with IoT/Edge sensors, enhancing product functionality.𝗣𝗿𝗼𝗱𝘂𝗰𝘁:• Developed a low latency scalable multitenant SaaS product for video management, increasing ARR by $1.4M, leveraging Kubernetes and AWS to deliver low-latency performance, while driving the architectural vision for AI Video Analytics tools using Python and Scala.• Challenged the initial direction of a high-profile desktop client project stalled in development for 2.5 years due to critical gaps in internal technical capabilities; led a pivot in strategy to bring in external resources for a complete re-architecture using GStreamer, and successfully delivered the project within a committed 6-month timeline, while also training the internal team and overcoming initial resistance.• Boosted productivity by 25% and reduced time to market by 70% adopting Scaled Agile Framework and CI/CD engineering practices, Quality Assurance Automation, test-driven development, DevOps/SRE, and Infrastructure as Code (IaC).𝗜𝗧 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀:• Rearchitected the IT application and infrastructure landscape, integrating HubSpot CRM and Epicor ERP systems, leading to a 40% increase in operational efficiency. Reduced data center footprint by 30%, with annual savings of $500K.• Directed a team of 15 IT Support and EUC engineers, supporting product (end customers) and internal systems (Windows, AD, Cisco network, servers, VoIP), enhancing ticket resolution efficiency by 30% through the implementation of ITIL best practices in Zendesk.

• Drove end-to-end technology strategy across EnergyWare's 3 startup portfolio. Led the creation of Energy Freelance, a SaaS eCommerce energy jobs marketplace. Co-launched Energy Domain, a B2B SaaS marketplace for trading oil & gas interests. • Transformed MineralWare's monolithic architecture into scalable microservices using the strangler pattern (ensuring migration stability), driving a seamless cloud-native conversion strategy and enabling a successful startup exit in 2022.• Developed cloud-native AWS and Azure SaaS applications using React, TypeScript, Node, .NET, Go, and a mobile app using React Native, delivering scalable and highly available solutions capable of handling 100k transactions per second (TPS) at peak. Invented a AI/ML recommender system for an energy job marketplace, utilizing NCF, GNNs, and NLP to analyze job requirements and freelancer profiles, resulting in a 40% increase in soft-skill match accuracy (vs non-ML methods).• Developed a comprehensive Figma portfolio for transitioning to Mobile First UX/UI principles, resulting in a 40% reduction in bounce rates and enhancing user engagement across platforms.𝗜𝗧 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀:• Administered Google Workspace platform and architected IT solutions in Google Cloud Platform (GCP), improving data security by 30% and reducing operational costs by 25%.• Implemented comprehensive cloud monitoring solutions using Azure Monitor and Application Insights, achieving 99.9% system uptime and compliance by deploying advanced observability tools.• Recruited and mentored a top-tier engineering team in Costa Rica and US, creating career development, mentoring and retention plans, resulting in employee satisfaction rate of 98%.

Palo Alto, Ca, Us

• Spearheaded a digital transformation, leading a team of 500+ engineers to enhance systems and infrastructure across 200+ enterprise applications such as Workday HCM, SAP ERP, Oracle EBS, and Salesforce.• Spearheaded the development of VMware Marketplace, a global centralized SaaS E-Commerce platform for customers to discover and deploy VMware-certified solutions, driving a 35% increase in partner ecosystem engagement and accelerating time-to-market for ISV applications. Led the end-to-end software development of a scalable SaaS sales automation platform, reducing quote generation time by 65% and boosting sales team productivity by 21%, and improving the overall efficiency of sales operations.• Led the Global IT PMO, successfully completing a $100 million Data Center global upgrade program including network infrastructure and server refreshes. Directed Carbon Black's M&A integration, launching the new Security Business Unit.• Headed the Global IT Support / Helpdesk, successfully establishing a 24x7 Follow-the-Sun model and achieving a 30% reduction in incident volume developing an AI/Machine Learning application using NLP to auto-resolve known infrastructure problems.• Directed the integration of Salesforce, Oracle EBS, and SAP, resulting in a 30% increase in efficiency of O2C processes. Led data warehouse migrations from Oracle to SAP S4 HANA, cutting data load times by 12 hours enabling real-time analytics.• Co-led a global cybersecurity risk assessment initiative, addressing 75 critical security gaps. Founded Centers of Excellence (CoE) for Salesforce and SAP, significantly boosting productivity and operational capabilities within the organization

• Led technical development of a healthcare SaaS marketplace compliant with HIPPA, based on a patient/provider network, resulting in a successful launch with 1,000+ registered physicians and 10,000+ active patients.

• Oversaw the migration to Shopify Plus and Sitefinity-based B2C DTC eCommerce websites, resulting in a 32% increase in online sales by streamlining customer experience and expanding digital reach.• Managed the integration of NetSuite ERP, HubSpot CRM, and a proprietary POS system across 150+ pharmacies, resulting in a 20% reduction in supply chain costs by optimizing inventory management and operational efficiency.

San Jose, San Jose, Cr

𝗣𝗿𝗼𝗱𝘂𝗰𝘁:• Oversaw web development of 40+ B2C e-commerce PHP/WordPress websites, driving the company’s digital marketing strategy, resulting in a 200% increase in conversion rates, and driving a significant decrease in cost per lead (CPL).• Developed a SaaS Customer Portal web/mobile app with VR/Augmented Reality capabilities, revolutionizing the client travel experience, and the Partner API for real time pricing and booking integration with travel partners, driving a 15% YoY growth.• Led the implementation of PCI-DSS end-to-end encryption strategy for customer data.𝗜𝗧 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀:• Engineered an in-house CRM/ERP platform to optimize sales, marketing, and back-office processes, improving operational efficiencies.• Implemented a hybrid cloud solution with disaster recovery using AWS VPC, achieving a 69% reduction in Total Cost of Ownership (TCO).

Palo Alto, Ca, Us

• Led DTC and SMB eCommerce platform development with a team of 15 JAVA/.NET developers, improving site performance by 25% through optimization and technology upgrades.• Directed the M&A strategy for VoodooPC acquisition, positioning HP in the high-end gaming PC market and expanding product offerings, resulting in a 15% increase in market share within the first year.

Cincinnati, Ohio, Us

• Directed a team of 10 IT support specialists, achieving a 25% increase in first-call resolution rates by implementing advanced troubleshooting protocols and leveraging HP Service Desk software.• Developed the ASC Support Agent app, improving global call center MTTR by 35%, enhancing customer service efficiency and response times.

Master Of Science - Ms, Artificial Intelligence

Master Of Science - Ms, Technology Management

Bachelor Of Science - Bs, Systems Engineering