• Expertly configured and resolved issues with Huawei DWDM and MW systems, optimizing network performance.• Provided vital technical support for marketing bids, delivering migration solutions for legacy to advanced equipment.• Ensured high-level customer satisfaction by resolving problems promptly and actively participating in supplier training sessions.• Led the development of migration solutions for carriers, facilitating the transition from legacy equipment to modern solutions.

• Proficiently design and document networks, resulting in reduced errors and improved understanding.• Provide expert technical support, resolving 95% of service requests promptly and efficiently.• Lead successful migration projects, enhancing network performance and reducing operational costs.

• Maintained technology equipment performance through hardware configuration and repair.• Troubleshot system and network problems, resolving hardware and software faults. • Enhanced security by patching software and installing updates to protect data.