Diego Cruz Email & Phone Number

New York City Metropolitan Area

White Plains, Ny

White Plains, Ny

Member of solution delivery team that builds and maintains an award-winning insurance application entry and processing platform that supports various sales channels Responsible for successful delivery of software solutions as part of enterprise-level projects within formalized baselines and allotted budget. Manage most of these enterprise level projects applying hybrid agile methodologyHeavily involved on planning, executing and monitoring projects or product deliverables. Communicating statuses with key stakeholders on a regular basis via multiple means, presentations, conference calls, emails or face to face meetings when needed. Participate in technical discussions with business teams to evaluate solutions and provide high level effort estimates based on experience, and clarified challenges. Strive to identify deadlocks and maintaining the team's velocity, these discussions usually involved internal and external resources.Guides software delivery through the construction of executable feature specification in a domain specific language (i.e. cucumber) for the purpose of feature validation and adaptive iterationCollaborates across business segments to find opportunities and to convey ideas in the innovation pipeline and ensures solutions developed across organization are aligned to needs across the organization and are quantified to verify success criteria (cost and benefits).Interfaces with vendors on contracts, SLA, and coordinating release schedules to ensure alignment

New York, Ny

Set project plans which includes all deadlines, project risks, schedule and scope. Assign responsibilities, monitor and summarize progress of all ongoing projects.Responsible for the execution of the Systems Development Life Cycle for system changes and enhancementsManage system implementations and enhancements related to financial, compliance and technology processesOversee multiple projects spanning compliance and process improvement. Facilitate development of business requirements directly with business representatives. Convert business requirements into functional design of systems, and facilitate technical design reviews with business representativesAct as an IT project manager responsible for the coordination and completion of IT projects and the administration of select information systems or business processes present in those information systems.

Greater New York City Area

Main Analyst for Administrative system- LSP, Project Manager for latest upgrade and multiple in-house modifications requested by different business units such as the Call Center-Customer Service, Marketing and Sales, New Business, Actuarial, Finance, etc.Project Manager for multiple projects including: Updates on the writing agent's commission payment cycles. Optimization of the organization's internet service provider dealing with multiple aspects of the company's network infrastructure.Developed and designed flow charts when a new process was introduced in order to support change management effortsManaged multiple vendors on various requests depending on projects and customer's needs.

Performed extensive system and business analysis to ensure testing strategies are optimal.Created partnership with systems owners and Project Managers to create more accurate estimations on time and resources.Described and trained newly hired consultants on Business Processes management Implement PM terminology to our Quality Assurance regulations

Ensured that system changes are properly controlled and implemented. Identified and/or resolved system problems that impact quality and accuracy of processing.Worked with project teams in implementing major systems perform UAT with users. Coordinated testing of system changes – work orders.Enhanced structure around existing processes.

TroubleshootingPC set upICIS medical billing systemInventory

Master In Science, Management Information Systems

Courses included : Project management, project planning and monitoring, human behavior on project management, Technology Management.

Certificate, Project Management

Graduate Certificate accredited by PMI

Bachelor Of Applied Science (Basc), Information Technology