Diego Pacheco Email & Phone Number

Mexico City, CDMX, MX

• Mobility Processing Center
• Lead, manage, and develop a project management team of 11 Project Managers focused on Business Mobility to increase profitability and drive results by analyzing data and providing insights to multiple sales channels.
• Introduced Agile Methodology to the team and coached the Project Managers on servant leadership, leading Agile ceremonies and utilizing Agile charts and metrics.
• Built standardized metrics to track team progression and growth while emphasizing proper project delivery and customer satisfaction.
• Fostered positive, long-term relationships with aligned sales teams and customers focused on securing a $42M capacity increase.
• Directed program for developing a data analysis tool for reoccurring service charges per account. This tool has saved $2M on contract renewal negotiations.

• Global Project Management
• In charge of conducting end to end program management supporting the Global Project Management portfolio of more than 45 projects with an approx. annualized revenue of $25M.
• Acted as the Subject Matter Expert of multiple wireline products and services across multiple internal teams and provided expert judgement towards the successful implementation of products and services.
• Built the standardized issue log and risk register used throughout the entire COE, and analyzed the data provided to create risk responses to mitigate issues and reduce project delivery time.
• Responsible of preparing and setting the team up with the skills, behaviors and competencies required to accomplish the targets and goals needed for the line of business and organization, guiding the talent with early.
• Solved escalations and ensured installations are delivered in an optimum, effortless timeframe, while monitoring the process quality.

• Global Project Management
• Developed, negotiated, and executed post-sales services based on the delivery and implementation of global technical wireline projects, following Predictive/Waterfall and Agile methodologies.
• In charge of managing the project through the multiple phases, from Project Initiation to Project Closure, while mitigating any issue and implementing correct risk responses.
• Collaborated with multicultural teams on the implementation of AT&T network products & services, with a special focus on customer service.
• Responsible of communicating all updates and progress to stakeholders. Be the single point of contact for Customers and Sales Teams.

Bachelor'S Degree, Industrial Engineering

Diploma, Business Administration And Management