Diego Pacheco work email
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Diego Pacheco personal email
I put myself in my customer's shoes by listening to what they are, answering their questions and solving their problems.With top-tier enterprise clients, I carefully consider all the details before deciding. I must be precise and detail oriented.My goal is to create a culture of cooperation. I make it a priority to interact with co-workers and get as much information about their jobs as possible to accomplish the company's goals.I have a passion for helping others achieve their potential by helping them to uncover their strengths and building on the skills they need to be successful.Being open-minded and a good listener is vital, and I'm always looking for new ideas.When I’m not at work, I love going scuba diving or playing golf with my friends. I’m also passionate about data and analytics and like to spend my free time reading about emerging technologies, learning new technical skills, and getting certifications that will add more value to my work.I can spend countless hours working on spreadsheets and analyzing data, while focusing on finding business opportunities and process improvement and automation. I showcase my discoveries through data visualization tools to tell stories of data over time.I enjoy meeting new people and hearing new perspectives. Connect or reach out if you want to talk to me about emerging tech, data analytics or sports.
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Associate Director, TechnologyAt&TMexico City, Cdmx, Mx -
Associate Director, TechnologyAt&T Aug 2022 - Present -
Manager, Customer RelationsAt&T Jun 2020 - Aug 2022Mobility Processing Center• Lead, manage, and develop a project management team of 11 Project Managers focused on Business Mobility to increase profitability and drive results by analyzing data and providing insights to multiple sales channels, while fostering professional relationships with customers. • Introduced Agile Methodology to the team and coached the Project Managers on servant leadership, leading Agile ceremonies and utilizing Agile charts and metrics. • Built standardized metrics to track team progression and growth while emphasizing proper project delivery and customer satisfaction. • Fostered positive, long-term relationships with aligned sales teams and customers focused on securing a $42M capacity increase. • Directed program for developing a data analysis tool for reoccurring service charges per account. This tool has saved $2M on contract renewal negotiations. • Created SQL queries to analyze and revise data, processes, and procedures to increase the effectiveness and efficiency of the team. Focusing on Process Improvement and Automation. • Created reports and dashboards using Power BI. Focusing on metrics tracking, project completions and accuracy. -
Manager, Customer RelationsAt&T May 2019 - Jun 2020Global Project Management • In charge of conducting end to end program management supporting the Global Project Management portfolio of more than 45 projects with an approx. annualized revenue of $25M.• Acted as the Subject Matter Expert of multiple wireline products and services across multiple internal teams and provided expert judgement towards the successful implementation of products and services.• Built the standardized issue log and risk register used throughout the entire COE, and analyzed the data provided to create risk responses to mitigate issues and reduce project delivery time.• Responsible of preparing and setting the team up with the skills, behaviors and competencies required to accomplish the targets and goals needed for the line of business and organization, guiding the talent with early career development.• Solved escalations and ensured installations are delivered in an optimum, effortless timeframe, while monitoring the process quality.• Communicated and negotiated with internal and external stakeholders of all levels. -
Sr. Associate, Customer Project DeliveryAt&T Mar 2018 - May 2019Global Project Management• Developed, negotiated, and executed post-sales services based on the delivery and implementation of global technical wireline projects, following Predictive/Waterfall and Agile methodologies.• In charge of managing the project through the multiple phases, from Project Initiation to Project Closure, while mitigating any issue and implementing correct risk responses.• Collaborated with multicultural teams on the implementation of AT&T network products & services, with a special focus on customer service.• Responsible of communicating all updates and progress to stakeholders. Be the single point of contact for Customers and Sales Teams.
Diego Pacheco Education Details
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Industrial Engineering -
Business Administration And Management
Frequently Asked Questions about Diego Pacheco
What company does Diego Pacheco work for?
Diego Pacheco works for At&t
What is Diego Pacheco's role at the current company?
Diego Pacheco's current role is Associate Director, Technology.
What is Diego Pacheco's email address?
Diego Pacheco's email address is diego.pacheco@att.eu
What schools did Diego Pacheco attend?
Diego Pacheco attended Universidad Anáhuac, Universidad Pontificia Comillas Icai-Icade.
Who are Diego Pacheco's colleagues?
Diego Pacheco's colleagues are Mark Sd&a Atlantic, Edenir Copeland, Purushoth Aman, Jacqueline Wilcox, Joe Schirripa, Enp, Vinteria Jones, Shelby Howell.
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Diego Pacheco
Ceo Nu Promo | Artículos Promocionales Que Crean Lazos Con Las Personas | Regalos Corporativos - Artículos Promocionales - Experto En MerchandisingZapopan, Jal -
Diego Pacheco
Compensation & Benefits, Specialist | Shared Services | Total Rewards | Global MobilityGuadalajara, Jal -
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