Diego Pulido Email & Phone Number

Florida, United States

Miami, Florida, United States

Miami, Florida, United States

-Ensured a seamless onboarding process by efficiently distributing login credentials to facilitate the initiation of tax return tasks for our valued clients.-Diligently oversaw the lifecycle of projects by efficiently closing out assignments, regularly updating their progress, and conducting thorough audits to ensure both clients and professionals fulfilled their respective responsibilities, thereby maintaining a high standard of service delivery.-Proactively maintained effective communication by sending timely email reminders to professionals with pending job assignments, prompting them to provide necessary updates and ensuring the efficient progression of projects.-Conducted routine database checks on CPAs and Enrolled Agents to verify and validate the currency of their credentials, ensuring that only qualified professionals were retained in our network.-Consistently provided valuable support to both my team and other departments by addressing a wide range of issues and challenges, fostering a collaborative and solution-oriented work environment.

Miami, Florida, United States

• Improved and reconstructed credit and debit card reports by optimizing and simplifying the recording system•Issued replacement and temporary cards, keys credit applications, and provided a high level of member service.•Processed member sign-ups, renewals, and added cards, and assisted members regarding item availability

Atlanta, Georgia, United States

• Entered data for new orders and inspected outgoing shipments • Worked cross-functionally with the customer service department to deliver daily sales report • Performed a large variety of Beauty Melanin online product returns processes on ClickUp, Excel, and Shopify

Marietta, Georgia, United States

• Oversaw the preparation for payroll report which included allocation problem resolution and training•Collaborated with cross-functional teams to develop and implement meaningful programs •Supported store operations, with the ultimate goal of enhancing the service experience for Thai Style Ice Cream customers and increasing profitability