Jr Service Desk Analyst
Current| Act as the first line of support for all incoming IT issues, providing prompt and efficient resolutions to technical problems by pressure to meet KPIs and maintain high levels of customer satisfaction. | Manage and troubleshoot issues related to Microsoft 365 applications, Exchange, and related services, ensuring minimal downtime and efficient performance | Create and manage AWS Workspaces, including basic troubleshooting from the AWS Console to maintain seamless virtual desktop environments | Administer user accounts, managed groups, and handle authentication issues within Active Directory and Azure Active Directory. Manage PIM and performed basic Azure tasks. | Resolve a wide range of issues related to Windows operating systems, including software installations, hardware malfunctions, and peripheral device connectivity (printers, scanners, etc.).
