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Diego R. Email & Phone Number
Principal Product Owner
at
Discover Financial Services
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Principal Product Owner
Location
Chicago, Illinois, United States
Who is Diego R.? Overview
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Quick answer
Diego R. is listed as Principal Product Owner at Discover Financial Services, based in Chicago, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Diego R..
Diego R. previously worked as Senior Manager, Digital Outbound Channels at Discover Financial Services and Product Owner at Discover Financial Services. Diego R. holds Bachelor Of Science - Bs, Biochemistry from Arizona State University.
Company email context
Email format at Discover Financial Services
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Discover Financial Services
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Profile bio
About Diego R.
Proven leader with 7+ years’ experience in leading teams through product design, development & delivery. Experienced in Agile/Scrum framework to champion iterative, data-driven solutions. Demonstrated ability to work well with cross-functional teams to successfully implement customer-centric solutions to meet various technical & business value needs.
Current workplace
Diego R.'s current company
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8 roles
Diego R. work experience
A career timeline built from the work history available for this profile.
Senior Manager, Digital Outbound Channels
Current
Oct 2024 - Present
Principal Product Owner
- Led product discovery and stakeholder alignment across three organizations to enable a system solution for a new collections strategy worth $25 MM in annual loss savings- Facilitated team development & onboarding of new product owners within our product organization- Delivered quarterly product family updates to executive leadership and other.
Jul 2022 - Nov 2024
Product Owner
- Led multiple product teams through work breakdown, backlog refinement/prioritization & feature delivery - Implemented a new customer communication stream for the collections organization, generating $6.4 MM in annual loss savings- Delivered features both on Discover.com & within field operations’ tools, focusing on the customer web experience and.
Feb 2020 - Jul 2022
Sr Digital Infrastructure Specialist (Business Systems Analyst)
- Collaborated with cross-functional teams to implement digital messaging for Collections, leading to 373K conversations and $34.5 MM in-channel payments first year- Drove messaging strategy & roadmap for collections digital servicing on Discover.com & mobile by identifying new product features based on customer feedback & cost-benefit analysis - Leveraged.
Sep 2017 - Feb 2020
Operations Manager (Team Leader)
- Managed projects for department managers and operations director to identify & implement process improvement opportunities- Led 3 operational teams through call/chat strategies to maximize customer experience in collections- Facilitated training and career/performance discussions with new hire & tenured agent groups- Coordinated with strategy & process.
May 2015 - Sep 2017
Team Coach
- Expanded on new hire training through coaching, group calibrations & customer feedback sessions- Minimized operational risks through coaching, department procedure reviews & job materials- Assisted with managerial and team performance support in the absence of team manager
Feb 2014 - May 2015
Operations Negotiation Specialist & Peer Mentor
- Assisted team coach & manager with performance reviews by mentoring peers through opportunities & best practices - Engaged with customers via phone and chat channels to resolve fraud & collections conversations- Crafted interactive job materials to assist peers through fraud conversations & procedures to mitigate operational risks
Jun 2013 - Feb 2014
1 education record
Diego R. education
-
Arizona State University
FAQ
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Quick answers generated from the profile data available on this page.
What company does Diego R. work for?
Diego R. works for Discover Financial Services.
What is Diego R.'s role at Discover Financial Services?
Diego R. is listed as Principal Product Owner at Discover Financial Services.
Where is Diego R. based?
Diego R. is based in Chicago, Illinois, United States while working with Discover Financial Services.
What companies has Diego R. worked for?
Diego R. has worked for Discover Financial Services.
How can I contact Diego R.?
You can use AeroLeads to view verified contact signals for Diego R. at Discover Financial Services, including work email, phone, and LinkedIn data when available.
What schools did Diego R. attend?
Diego R. holds Bachelor Of Science - Bs, Biochemistry from Arizona State University.
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