Diego Ramirez Email & Phone Number

Toronto, ON, CA

Toronto, Canada Area

• Manage daily backup operations for over 500 sites across Canada, ensuring data integrity and system reliability.
• Develop and implement backup and recovery strategies, establishing objectives, guidelines, and recovery protocols to maintain optimal system performance.
• Serve as the primary point of contact for disaster recovery incidents, coordinating response efforts and ensuring timely resolution to minimize downtime.
• Provide strategic infrastructure design and implementation, developing methods and integrating cost-effective solutions to meet project timelines and budget constraints.
• Conduct ongoing maintenance and system checks, ensuring efficiency and proactively addressing potential issues.
• Collaborate with vendors (Quest, QNAP, Dell, Wasabi, Backblaze) to design and test Proof of Concept (POC) solutions, enhancing backup and storage services.

123 St. George Street. Toronto, ON M5S 2E5

• Assisted Microsoft Office 365 Migration, overseeing the transition from MS Exchange to Office 365, ensuring smooth email configuration, troubleshooting, and data migration for end users. Provided continuous client.
• Led IT equipment upgrades, assessing departmental infrastructure needs, identifying security gaps, and implementing a comprehensive upgrade plan. Coordinated hardware and software deployments, including testing.
• Provided on-site IT support during facility moves, collaborating with the facilities team to survey network infrastructure, plan logistics, and ensure the successful redeployment of IT equipment with minimal disruption.
• Delivered ongoing application support for enterprise software (e-token), troubleshooting and configuring applications for both Windows and Mac environments. Worked with central IT teams to create detailed.
• Supervised computer lab operations, overseeing the day-to-day management and maintenance of lab systems, ensuring all hardware and software were fully functional. Managed user access, provided technical support, and.
• Provided ongoing IT Helpdesk support, responding to and resolving a variety of technical issues for end users via phone, email, remote desktop, and in-person support. Troubleshot hardware, software, and network.

Koffler Student Services Centre - 214 College St. Toronto, ON Canada M5T 2Z9

• Delivered high-quality front-end support via Web Help Desk, handling and documenting service requests through phone, email, remote desktop, and onsite interactions.
• Assisted IT operations, including the creation and modification of Active Directory (AD) user accounts, performing system audits, network surveys, and overseeing hardware/software installations and configurations.
• Supported IT equipment, including smartphones (Blackberry, Android, iOS), and audiovisual devices (projectors, display screens) by assembling, configuring, and troubleshooting hardware.
• Coordinated department-wide equipment renovation and relocation efforts, collaborating with IT director to plan and execute asset moves across multiple departments.
• Maintained Web Help Desk inventory, IT support website content, and ensured the accuracy of the knowledge base.
• Investigated and tested alternative methods to secure user sessions in Student Lab Systems and Kiosks, implementing solutions that enhanced session security and system performance.

Toronto

• Cultivated productive working relationships with conveners and speakers, including high-level state persons, academics, and professionals
• Responsible for directly coordinating events with conveners and implementing their technical requirements.
• Duties include general conference facility setup and prep, audiovisual equipment troubleshooting, and assisting Front of House coordinators.

Toronto, Canada Area

• Provided on-site, remote assistance, phone and email, multi-tier technical support for a variety of hardware and software platforms
• Installed, configured, upgraded, troubleshoot and recycled computers, laptops, mobile devices, network peripherals, office and multimedia equipment.
• Critically analyzed clients' technology requirements in a cost-effective manner by researching and integrating inexpensive resources
• Researched, consolidated and updated IT documentation
• Configured and maintained basic IT infrastructure and web services

Toronto, Canada Area

• Reorganized and configured the ‘tech center department’ to simultaneously multitask several workstations (increased service efficiency and capacity)
• Processed personal computer services: diagnosed, installed, configured, upgraded, troubleshot, repaired hardware and software issues.
• Provided technical support to customers in-store, onsite, over the phone and by email.
• Processed manufacture warranty and extended warranty services: initiated customer warranty claims, contacted (mail, phone or email) manufacture and depot services, and kept customer updated with claims
• Assisted sales associates with customers inquiring about tech services: supported and promoted tech services sales, special orders and extended warranty services, and maximized departmental sales.
• Created, modified and maintained the ‘tech service’ customer file system, forms and graphic signage (managed file storage, worked in MS Office, Adobe Illustrator and Photoshop).

Honours Bachelors In Arts, Major In General Anthropology And Cognitive Science

- General Anthropology examines human biological, social, and cultural development. There are three areas of research: archaeology.

Certificate Of Completion, Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: Transitional Year Program AllianceThe Transitional Year Programme (TYP) is a full-time, eight-month.

Ontario Secondary School Diploma (O.S.S.D)