Diego Ramirez Email and Phone Number
Diego Ramirez work email
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Diego Ramirez personal email
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Electronics engineer with 13+ years of experience in a broad scope of products and topics on the IT industry, from carrier voice over IP technologies to routing and switching, real time networks and most recently focused on the Microsoft Azure Cloud.Started my career as a support engineer, going through field engineer, escalation engineer and recently moved into people leadership, where I have been able to leverage and explode my passion for helping people to develop but also connect that with the “Customer Obsessed” culture, fostering a team that puts the needs of the customer above all.Strong believer in the growth mindset approach and implementing this principles as part of the team dynamics, “we succeed as a team or we fail as a team” is my personal motto
Microsoft
View- Website:
- microsoft.com
- Employees:
- 10
- Company phone:
- 0124 415 8000
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Support Engineering Manager (Azure Bare Metal)Microsoft Apr 2022 - PresentRedmond, Washington, Us
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Support Delivery ManagerMicrosoft Nov 2019 - Apr 2022Redmond, Washington, Us
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Sr Cloud Engineering LeadMicrosoft Aug 2018 - Nov 2019Redmond, Washington, UsLead a group of engineers (7 US, 10 India) in charge of providing customer support through online communities (MSDN, Stack Overflow and GitHub) on Microsoft Azure related topics by providing best in class service and delivering great customer experience by being customer advocates across the internal Microsoft teams, the scope of the team is not only to help customers directly on forum posts but also to generate online content that can be consumed on demand by customers and partners, from troubleshooting documentation to “how to” documents and also YouTube video tutorials for topics identified as top volume drivers
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Acting Team ManagerMicrosoft Nov 2017 - Jul 2018Redmond, Washington, Usworking as team manager since November 2017 in charge of around 20 direct reports, managing the day to day operation, including customer recoveries when the customer experience is not going well, development of contingency plans and helping the engineers with career advice or personal concerns they may have on the day to day
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Technical AdvisorMicrosoft Sep 2017 - Feb 2018Redmond, Washington, UsWorked as technical advisor for a group of full time employees (FTEs) in addition to my role as PTA, providing not only technical advice but also acting as a bridge between the team leadership and the product team when the interaction is not working out
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Partner Technical AdvisorMicrosoft Mar 2016 - Nov 2017Redmond, Washington, UsLead a group of vendors in azure to help with customer cases, after training was completed got in charge of managing them and expand their scope as required, obtaining great customer satisfaction around 90% customer satisfaction.Guided the team through mentoring/triaging session but also finding places for them to get more experience and get deeper into the technical troubleshooting such as SME groups
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Support Escalation Engineer AzureMicrosoft Sep 2013 - Mar 2016Redmond, Washington, UsWork providing escalation support for Microsoft Azure customers, this is Microsoft’s Cloud computing platform, provide best in class support service for LATAM region and for global English as well, customer level includes from developers to premier customers, which are the biggest customers Microsoft has. As part of the position also have been working as a network SME, providing guidance on troubleshooting for cases that can be network related, speeding up case resolution which ultimately achieves high customer satisfaction
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Product Support Specialist T3, Ww Support & ServicePolycom May 2013 - Sep 2013San Jose, California, UsProvide support on all the Polycom products as escalation level 3, providing best in class service to customers and internal Field Services team, strong knowledge on Gatekeeper (DMA), MCU (RMX), Application Level Gateways (VBP and RPAD), recording devices (RSS 4K and 2K).Also have solid experience in the Microsoft integration with Lync. -
Field EngineerPolycom Oct 2010 - May 2013San Jose, California, UsPerform implementations for H323 and SIP networks, experience configuring maintaining and troubleshooting MCU, Gatekeeper, SIP and H323 endpoints and other network devices, experience configuring and integrating Microsoft Lync to the Polycom solution.Have worked for customers all over the CALA region as well as for customers in the United States, such as Presidencia de Mexico, Suprema Corte de Justicia de la Nacion, Banorte, Telefonica, Vivo Brasil, Amil and and Henkel to mention a few, always focusing on customer satisfaction and delivering best in class service
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Customer Support EngineerAvaya Communications Feb 2010 - Sep 2010I work for Avaya after the Nortel buy out on 2009, continuing to support US and Canada with the VPN router and BRS 200 series devices.
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Enterprise Global Product Support EngineerNortel Networks Mar 2009 - Dec 2009CaI worked the VPN contivity group which supports North America for all customers on the region, troubleshooting VPN router and BSR 200 series products -
Network EngineerNortel Networks Aug 2006 - Feb 2009CaMember of the Center of Excellence, created to support North America, CALA and EMEA Regions I have worked on Engineering in the Wireline Detailed Network Design Group as network Engineer, for different accounts in North America, mostly Bell Canada, as well as for the CALA region as Engineering Prime for Axtel account.I have worked on Hardware and Software provisioning activities for the CALA region
Diego Ramirez Skills
Diego Ramirez Education Details
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Universidad De Las Américas, A.C.Electronics And Computers Engineer
Frequently Asked Questions about Diego Ramirez
What company does Diego Ramirez work for?
Diego Ramirez works for Microsoft
What is Diego Ramirez's role at the current company?
Diego Ramirez's current role is Support Engineering Manager at Microsoft.
What is Diego Ramirez's email address?
Diego Ramirez's email address is di****@****ail.com
What schools did Diego Ramirez attend?
Diego Ramirez attended Universidad De Las Américas, A.c..
What skills is Diego Ramirez known for?
Diego Ramirez has skills like Sip, Network Design, Routing, Networking, Ip, Routers, H.323, Troubleshooting, Cloud Computing, Qos, Vpn, Switching.
Who are Diego Ramirez's colleagues?
Diego Ramirez's colleagues are Razan Almasri, Tangbaihe (Mona) Wang, 陈泽松, Ekene Ashinze, Eden Hazard, Will James, Bjorn Coppens.
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