• Initiated and closed a sale of $1269 in Milwaukee tools and accessories.• Worked closely with the MSR (Multi Store Representative) to achieve a positive sales comp after six months of a 6% negative sale comp which accounted for roughly $200,000 in product sales. • Created beneficial relationships in the Home Depot to coordinate quarterly promotions, monthly NLP’s and weekly events to boost… Show more • Initiated and closed a sale of $1269 in Milwaukee tools and accessories.• Worked closely with the MSR (Multi Store Representative) to achieve a positive sales comp after six months of a 6% negative sale comp which accounted for roughly $200,000 in product sales. • Created beneficial relationships in the Home Depot to coordinate quarterly promotions, monthly NLP’s and weekly events to boost sales.• Leveraged team culture to create a genuine connection with customers and coworkers to develop a safe, positive, and efficient work environment. Show less

• Confer with customers by telephone to provide information about products or services, billing inquiries, connect service to properties, and cancel accounts.• Determine charges for services requested, collect deposits or payments, or arrange for billing.• Assist over 60 customers daily in a fast-paced environment with an upbeat, helpful attitude. • Handle complaints, provide appropriate solutions and alternatives within a short time frame.

• Trained 5 new personnel regarding customer service training, and company policy. • Maintained customer satisfaction by providing in depth details on shipping policies and opening claims with UPS for lost or damaged packages.• Offered advice and assistance to customers by upselling faster shipping services and better packaging services for fragile items.• Determined root cause of problems to resolve shipping or service complaints.• Welcomed, greeted, and assisted at least 100… Show more • Trained 5 new personnel regarding customer service training, and company policy. • Maintained customer satisfaction by providing in depth details on shipping policies and opening claims with UPS for lost or damaged packages.• Offered advice and assistance to customers by upselling faster shipping services and better packaging services for fragile items.• Determined root cause of problems to resolve shipping or service complaints.• Welcomed, greeted, and assisted at least 100 guests daily in high-traffic store with a charismatic, positive attitude. Show less

• Answered customer telephone calls promptly to avoid on-hold wait times.• Delivered prompt service at the front register while answering telephone calls. • Sustained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.• Maintained a high tip average thanks to consistent customer satisfaction.